Unit Clerk

Kaiser Permanente; Bakersfield (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Kaiser Permanente in California is seeking a Unit Clerk to perform routine clerical tasks in a medical office setting under supervision, supporting patient flow and record-keeping. You will follow organizational policies and assist with various clerical duties to ensure efficient office operations.

The role involves scheduling appointments, managing lab results and referrals, processing documents, and maintaining accurate medical records in accordance with established protocols.

Qualifications

• 1-2 years experience in medical office/acute care facility.
• Computer and typing skills required, 30wpm.
• High School Diploma or G.E.D. required.
• Knowledge of medical terminology preferred.
• Bilingual preferred.

Responsibilities

• Perform routine clerical, reception and appointment making functions.
• Arrange for patient admission and transfer to hospital or other facility.
• Maintain files for lab and diagnostic test results and manage disposition of results.
• Schedule appointments for follow ups and referrals.
• Answer telephones and assist callers following service guidelines.

Skills

Typing 30 wpm

Computer skills

Medical terminology knowledge

Bilingual

Education

High School Diploma or GED

Job description

Job Summary:

Unit Clerks, under direct supervision, perform routine clerical functions in a medical office or clinical setting. The Unit Clerk supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Perform routine clerical, reception and appointment making functions following established protocols, policies and procedures within their scope of training and responsibilities.
• Arrange for patient admission and transfer to acute hospital or other facility as directed.
• Maintain files (tickler or log) for all Lab and other diagnostic test results. Arrange for appropriate disposition of results following established protocols, policies and procedures.
• Expedite referral and consultation request - complete referral form, attach copies of required documentation (progress notes, EKGs, diagnostic test results, etc.), arrange appointments for STAT/Urgent request, etc.
• Provide medical record information to providers as required - request charts, diagnostic test results from electronic medical record, records from outside contract providers, etc.
• Complete laboratory, X-Ray requisitions and other specialized test forms. Arrange appointments for STAT and urgent requests for specialized diagnostic tests (CAT scans, MRIs, ultrasound, etc.)
• Answer telephones and assist callers following established quality of service guidelines. Principle Job Duties and Skills:
• Schedule appointments for patients to follow up with primary care provider, nurse clinic, specialty clinic, etc.
• Make appointments for patients with STAT or urgent referrals.
• Contact member if not in clinic for appointment (referrals, primary care, diagnostic tests, etc.).
• Complete referral/consultation requests and attach appropriate documentation as indicated in referral guidelines (progress notes, diagnostic test results, EKGs, patient questionnaires, etc.).
• Contact Quality Resource Management case manager for approvals and authorization numbers on STAT and urgent referrals to outside contract providers.
• Fax patient information to internal/outside providers for appointments.
• Arrange for copies of X-Rays to be sent to consulting providers (with patient or via courier).
• Maintain department logs and files.
• File documents in medical records if chart available.
• Collect documents for loose filing and send to medical records (if chart not available). Order charts and other medical records as directed.
• Retrieve patient data and information from computer systems (lab results, progress notes from electronic medical record, etc.).
• Request documentation from outside contract providers (hospital, ER/urgent care, cardiology, orthopedics, etc.).
• Complete laboratory, X-Ray requisitions and specialized test forms as ordered by providers. Maintain files (tickler or log) for all laboratory and other diagnostic tests.
• Separate and collate (alphabetically by date) all lab, X-Ray and other diagnostic test results received daily for each provider.
• Give lab/diagnostic test results to providers for follow up.
• Send lab/diagnostic test results to providers for follow up.
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• Send lab/diagnostic test result letters to patients after completion by provider.
• Contact hospital admitting to arrange for bed for patients being admitted.
• Contact hospital physician on duty or on call.
• Contact ambulance service to arrange for transport of patients to hospital.
• Copy patient information for ambulance, hospital and admitting physician.
• Transport patients to/from designated areas, and transport laboratory specimens.
• Answer telephones.
• Screen telephone calls and route to appropriate parties for disposition (providers, nurses, etc.). Maintain clean and organized work area.
• Order and maintain office and other non medical materials and supplies.
• Operate office equipment (copier, fax, computers, etc.)
• Miscellaneous Duties:
• Recommend procedure changes.
• Train/orient new or less experienced personnel.
• Participate in department meetings.
• Be familiar with regulatory requirements (Medi-Cal, Medicare, etc.)
• Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

• 1-2 years experience in medical office/acute care facility required.

• Computer and typing skills required, 30wpm.

Education

• High School Diploma or G.E.D. required.

License, Certification, Registration

• N/A

Preferred Qualifications:

• Knowledge of medical terminology preferred.
• Bilingual preferred