UNIT CLERK

Mena Regional Health System; Arkansas; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Mena Regional Health System in Mena, AR is seeking a Unit Clerk to support front office operations under the Director of Clinical Operations. You will greet patients, handle phones, schedule appointments, verify insurance, and maintain patient records.

This role emphasizes accuracy, confidentiality, and teamwork; training peers and ensuring smooth daily operations in a busy medical office.

Qualifications

• High school diploma or GED required.
• Prior experience preferred.

Responsibilities

• Work the reception desk, answering phones, greet and communicate with patients, visitors, and providers.
• Scheduling, cancelling, and rescheduling patient appointments.
• Making appointment reminder telephone calls.
• Insurance verification and verification of patient demographics.
• Filing and retrieving medical records/files.
• Copying and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer system.
• Train peers as requested.
• Perform other duties as assigned.

Skills

Front desk duties

Phone etiquette

Scheduling appointments

Insurance verification

Medical records filing

Billing input

Communication skills

Education

High school diploma or GED

Tools

Billing software

Fax/Copy equipment

Keyboard skills

Job description

Job Details

Job Location: Mena, AR 71953

Job Summary: Under the direction of Director of Clinical Operations, the Unit Clerk will perform a variety of front office physician duties.

Principal Duties and Responsibilities

• Work the reception desk, answering phones, greet and communicate with patients, visitors, and providers
• Scheduling, cancelling, and rescheduling patient appointment
• Making appointment reminder telephone calls
• Insurance verification and verification of patient demographics
• Filing and retrieving medical records/files
• Copying and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer system
• Practice and adhere to the Code of Conduct, Mission Statement, and Model MRHS values/behaviors
• Must read, understand, and adhere to all physician services procedures
• Train peers as requested
• Perform other duties as assigned

Qualifications

Education: High school diploma or GED

Experience: Prior experience preferred

Physical Requirements

Physical requirements include, but may not be limited to:

• Reaching and grasping with arms and hands
• Proofreading and checking documents for accuracy
• Using a keyboard to enter or transform words or data
• Hearing in normal and soft tones
• Ability to read and understand written English words and sentences
• Ability to communicate orally and in writing in English words and sentences
• Ability to understand spoken English words and sentences
• Ability to communicate with others by telephone and e-mail

Critical Demands

• Understanding, supporting and promoting the organizational values inherent in the philosophy of Mena Regional Health System
• Performing job duties in a manner which demonstrates the values of Mena Regional Health System and its commitment to customer service
• Ability to use good judgment with good computer skills
• Requires a high degree of tact, discretion, accuracy and confidentiality in dealing within the hospital as well as community
• Safety Sensitive Position
• Working with confidential information
• Complying with Human Resources policies and procedures