Unit Clerical Assistant - Lactation

Texas Children's Hospital; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Texas Children’s Hospital is seeking a Unit Clerical Assistant for the Lactation Department. The role involves receptionist and clerical duties, supporting families and visitors in a fast-paced hospital setting, and ensuring adherence to visitation guidelines.

You will interact with medical staff and coordinate communications, contributing to a safe and organized waiting area. Requirements include a high school diploma and at least 1 year of experience as a secretarial/administrative coordinator

Qualifications

• Required H.S. Diploma or equivalent.
• Minimum 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office.

Responsibilities

• Serves as a receptionist to all visitors and provides information upon request.
• Accurately takes and delivers family messages and locates families as requested by health team members.
• Interacts with the health care team to meet patient and family needs.
• Answers patient calls promptly and notifies the appropriate clinician of the patient’s needs.
• Greets visitors respectfully and explains hospital visitation guidelines.
• Provides information about hospital services and local city information as appropriate.
• Maintains waiting area records and monitors visitor flow in the area.
• Reports problems to supervisor or security when needed.
• Performs clerical duties and coordinates area communication systems.
• Greets all entering and exiting unit visitors and provides identification stickers.
• Participates in Quality Improvement Program.

Skills

Communication

Customer service

Clerical duties

Education

HS Diploma or equivalent

Job description

Job Description

We’re searching for a Unit Clerical Assistant for the Lactation Department, someone who works well in a fast-paced setting. In this position you will perform receptionist and clerical responsibilities for the assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Demonstrates effective communication/customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.
• Positively interacts with other members of the health care team to meet the patient and family's needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate).
• Works with the housekeeper/USA and assigned volunteers, to maintain visitors’ areas on a continuous basis, as measured by direct observation.
• Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
• Reports quickly to appropriate supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system/procedures.
• Greets all persons entering and exiting the unit and provides identification stickers to visitors.
• Participates in Quality Improvement Program.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or equivalent
• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office

About Us

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ' s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ' s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ' s Hospital The Woodlands, the first hospital devoted to children ' s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ' s Health Plan, the nation ' s first HMO focused on children; Texas Children ' s Pediatrics, the largest pediatric primary care network in the country; Texas Children ' s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ' s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.