Unit Assistant

MyMichigan Health; West Branch (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Unit Assistant at MyMichigan Health serves as the nursing unit receptionist and handles clerical duties and communications, reporting to the RN, Clinical Supervisors, and Unit Manager. The role requires proficient basic medical terminology, computer skills, and EMR familiarity to support patient flow and documentation.

Responsibilities include processing charts and orders, maintaining records, and utilizing computer programs while remaining at the desk and collaborating with health team

Qualifications

• Medical terminology course or equivalent.
• Keyboarding proficiency of 35–40 wpm.
• 1–2 years of healthcare experience preferred.
• Ability to work under pressure and multitask.
• Strong organizational and interpersonal skills.

Responsibilities

• Process charts/orders and schedule procedures.
• Maintain records and manage EMR documentation.
• Use EMR and computer programs competently.
• Answer systems appropriately and order supplies as needed.
• Remain at the desk and communicate with nurses and patients.

Skills

Medical terminology

Keyboarding 35-40 wpm

EMR proficiency

Microsoft Windows

Education

High school diploma or GED

Tools

EMR system

Microsoft Windows

Job description

Summary

The Unit Assistant is a member of the nursing staff who acts as a receptionist on the nursing unit and assumes the responsibility for clerical duties and the communication systems. The Unit Assistant is responsible to the RN, Clinical Supervisors and the Unit Manager.

Responsibilities

• (40%)* Processing of Charts/Orders- Utilizes specific forms and packets appropriately for downtime. Notifies nurse immediately of STAT orders. Schedules procedures and appointments through Central Scheduling and through patient care departments. Schedule follow-up appointments for patients. Obtains necessary paperwork and/or consents from formfast. Demonstrates correct procedure for placing referrals.
• (30%)* Maintenance of records- Faxes records to appropriate designation as requested Checks in EMR for Advance Directive on admission of a patient. If one is present, makes a copy and places it in the front of the chart. If not current, places a copy in the nurse box for review with the patient. Notifies nurse of need for order of DNR status. Flags the chart with AMD and DNR stickers when appropriate.
• (30%)* Computer Programs- Demonstrates competency to use functions within the EMR etc. Places order for NPO status prior to tests as applicable.

Other Duties And Responsibilities

Answers systems appropriately.

Orders stock for nourishment room.

Orders office supplies as needed.

Utilizes spare time productively (make up charts, check supplies, organize, clean, etc. Performs miscellaneous duties as assigned by the Nurse, Clinical Supervisor or Unit Manager.

Takes initiative to perform duties not directly assigned.

Demonstrates competency to use equipment pertinent to the US role (copy machine, fax machine, etc).

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Works collaboratively with other health team members and enhances working relationships.

Demonstrates a positive, courteous, and helpful attitude to others.

Exhibits positive verbal and non-verbal communication and is accountable for own conduct Maintains a professional appearance, adheres to the dress code, and wears the appropriate ID badge.

Consistently strives to exceed the customers expectations and promotes patient satisfaction.

Completes Connect modules as scheduled.

Handles telephone and intercom calls in a positive manner and routes information through proper channels.

Handles routine, as well as special tasks under conditions of frequent interruption.

Performs duties in accordance with hospital policy/procedures and does not perform duties outside the unit secretary job description.

Remains at the desk at all times unless relief is provided.

Follows correct procedure for reporting of errors and procedure for completing variance reports.

Demonstrates understanding of role in emergency preparedness procedures such as fire drills, arrest, evaluation, bomb threat, etc. and performs calmly and efficiently during emergencies.

Certifications and Licensures

Credential: BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer.

Qualification Source: AHA

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Required Education

Education: HIGHSCHOOL DIPLOMA or GED

Experience, Training And Skills

Medical terminology course or equivalent experience acquired through a clinical setting required.

Must demonstrate medical terminology proficiency by written exam with a minimum of 90% accuracy.

Must demonstrate proficient keyboarding skills of at least 35-40 wpm.

One or two years of experience in a healthcare setting; hospital, physicians office or insurance company with exposure to medical terminology preferred.

Strong organizational and prioritization skills Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Physical/Mental Requirements And Typical Working Conditions

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience And Other Comments (Education)

Education: HIGHSCHOOL DIPLOMA or GED

Other Comments

Credential: BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer.

Qualification Source: AHA

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer