Unit Assistant

MyMichigan Health; Standish (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health seeks an Emergency Department administrative professional to coordinate patient and chart activities, collect data, and ensure proper ER charges are entered into the system. The role supports efficient patient flow and accurate billing in a fast-paced environment.

The candidate will enter demographics, obtain Medicare/Medicaid signatures, and assist with transferring patients while maintaining confidentiality and Microsoft Windows competency as required by MyMichigan Health.

Qualifications

• Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting.
• Typing skills and basic personal computer knowledge needed to enter patient information.
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.
• Maintains confidentiality with all patient information and data obtained.
• Mandatory tuberculosis (TB) testing must be done annually according to MIOSHA standards. Mandatory OSHA training must be completed annually according to the Exposure Control Plan.

Responsibilities

• Greets and notifies nurse when patients arrive for treatment; collects data and obtains signatures for payer authorization.
• Orders tests from ancillary departments, labels specimens, and communicates orders by phone.
• Records information in ER logbook, arranges beds for admits and prepares transfer paperwork.

Skills

Medical terminology

Typing

Interpersonal skills

Confidentiality

Multitasking

Education

High school diploma

Job description

Summary

This position coordinates patient and chart activities and collects pertinent patient data. Assesses and enters proper charges for all care given in the Emergency Room into the computer. Performs miscellaneous related duties and other duties as assigned.

Responsibilities

• (45%)* Greets and notifies nurse when patients arrive for treatment. Collects pertinent patient and demographic data and enters it into the computer. Obtains signature for authorization of Medicare, Medicaid, and all other payers.
• (30%)* Orders tests from ancillary departments via multiple computer programs. Adds or deletes consulting physician names on chart. Sends properly labeled specimens to the lab, making sure patients are properly identified with ID bracelets for lab studies. Communicates orders by phone regarding patient.
• (25%)* Records information in ER logbook. Makes bed arrangements for admits to the medical center. Prepares paperwork to go with patients who are transferred to other facilities.

Other Duties and Responsibilities

• Notifies police/sheriff department of any assaults, suspected child abuse, rapes, domestic violence or any other injuries inflicted other than accidentally.
• Notifies animal shelter or sheriff department of all animal bites.
• Participates in the orientation of new personnel to the unit.
• Assists in general cleanliness around triage area and patient care areas.
• Orders and stocks secretarial supplies.
• Maintains current copy of “on call” physicians.
• Directs patients or families to other medical center areas.
• Distributes incoming mail on a daily basis.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt

Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 8/1/2024 will have 24 months to complete this certification)

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Required Education

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting.

Typing skills and basic personal computer knowledge needed to enter patient information.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.

Maintains confidentiality with all patient information and data obtained.

Mandatory tuberculosis (TB) testing must be done annually according to MIOSHA (Michigan Occupational Safety Health Administration) standards. Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Comments

Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt

Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 8/1/2024 will have 24 months to complete this certification)

Qualification Source:

Essential: true

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source:

Essential: true

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source:

Essential: true