Unit Assistant- Emergency Department

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

MyMichigan Health is seeking an ER support clerk to coordinate patient and chart activities, collect relevant data, and ensure charges are entered into the system for care provided in the Emergency Room.

The role requires knowledge of medical terminology, accurate data entry, and strong interpersonal skills to communicate with patients and staff. Proficiency with EHR software and Windows is expected.

Qualifications

• This role requires knowledge of medical terminology and medical office practices.
• Strong data entry and typing skills are needed to accurately document patient data.
• Effective communication with patients, families and staff is essential.

Responsibilities

• Coordinate patient and chart activities and collect pertinent patient data.
• Enter charges for care given in the Emergency Room into the computer.
• Assist with miscellaneous duties and transfers as assigned.

Skills

Medical terminology

Data entry

Interpersonal skills

Typing

Education

High School Diploma

Tools

EHR software

PC software

Job description

Summary

This position coordinates patient and chart activities and collects pertinent patient data. Assesses and enters proper charges for all care given in the Emergency Room into the computer. Performs miscellaneous related duties and other duties as assigned.

Responsibilities

• (45%)* Greets and notifies nurse when patients arrive for treatment. Collects pertinent patient and demographic data and enters it into the computer. Obtains signature for authorization of Medicare, Medicaid, and all other payers.
• (30%)* Orders tests from ancillary departments via multiple computer programs. Adds or deletes consulting physician names on chart. Sends properly labeled specimens to the lab, making sure patients are properly identified with ID bracelets for lab studies. Communicates orders by phone regarding patient.
• (25%)* Records information in ER logbook. Makes bed arrangements for admits to the medical center. Prepares paperwork to go with patients who are transferred to other facilities.

Other Duties and Responsibilities

• Notifies police/sheriff department of any assaults, suspected child abuse, rapes, domestic violence or any other injuries inflicted other than accidentally.
• Notifies animal shelter or sheriff department of all animal bites.
• Participates in the orientation of new personnel to the unit.
• Assists in general cleanliness around triage area and patient care areas.
• Orders and stocks secretarial supplies.
• Maintains current copy of “on call” physicians.
• Directs patients or families to other medical center areas.
• Distributes incoming mail on a daily basis.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

• Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt
• Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)
• Qualification Source:
• Essential: true
• Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System
• Equivalent Experience: Within 6 months of hire or transfer
• Qualification Source:
• Essential: true
• Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System
• Equivalent Experience: Within 6 months of hire or transfer
• Qualification Source:
• Essential: true

Required Education

• Education: High School Diploma
• Equivalent Experience: Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting.

Other Information

• EXPERIENCE, TRAINING AND SKILLS: Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting.
• Typing skills and basic personal computer knowledge needed to enter patient information.
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.
• Maintains confidentiality with all patient information and data obtained.
• Mandatory tuberculosis (TB) testing must be done annually according to MIOSHA (Michigan Occupational Safety Health Administration) standards. Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Other Comments

Equivalent Experience and Other Comments (Education)