Union-Represented Cashier & Guest Service Pro

Bally's Corporation; Dover (DE); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free DART rides for 30 days

Delaware commute reimbursements

Job summary

Bally in Dover, DE is seeking a front-of-house associate to deliver friendly service and efficiently handle guest interactions. You will take orders, process payments by card or cash, and ensure accuracy while maintaining a tidy station and dining area.

Responsibilities include stocking supplies, setting up workstations, upselling menu items, and following safety rules. Must pass background checks and obtain a DE Service License. Availability on weekends, holidays and nights is required.

Qualifications

• Must be able to pass background check and obtain DE Lottery license.
• Must be able to work weekends, holidays, and nights.
• Must be able to read and speak English clearly.

Responsibilities

• Take guest orders and serve with a welcoming attitude.
• Handle cash and card payments accurately and reconcile cash drawer.
• Stock, set up, and clean work areas and dining spaces.
• Provide exceptional customer service and upsell where appropriate.
• Follow safety rules and company policies.

Skills

Good communication skills

English proficiency

Punctuality

Education

High School diploma or better

Job description

• Reports to work on time, as scheduled, in proper uniform with nametag, and with a positive and cooperative attitude ready to serve the guests.
• Is held accountable for cash drawer and all variances.
• Signs in with supervisor who will assign side duties and service station.
• Completes side duties as directed. Checks station, cleans and sets up table tops, cleans chairs and sweeps the dining area and work area as necessary or assigned by your supervisor. Always clears dirty items from assigned tables and stacks them properly on tray or bus tubs. Cleans and resets any departure table immediately with clean caddy and condiments to not keep guests waiting.
• Sets-up the cash register and the designated workstation. Obtains and distributes all requisitioned supplies, and stocks and cleans all designated work areas.
• Handles the settlement of guest checks as either:
• Credit Card: verifies guest’s signature on check against signature on credit card, expiration date, note charge, approval code on proper credit card voucher. Obtains the guest’s signature, the charge voucher and returns it to close the check and pay out any gratuity to the proper party.
• Cash: makes proper change and closes out the check.
• Strives to obtain the goal of 95% positive guest comments, based on guest comment cards.
• Refrains from arguing with guests. Apologizes as appropriate (“I am sorry, let me ask my supervisor to assist you.”)
• Prepares deposit envelope at end of shift, listing separately credit cards and cash sales. Deposits the envelope in the drop safe located at the front desk and has the drop witnessed and initialed by a supervisor on duty.
• Reports any unusual occurrence to supervisor.
• Maintains through knowledge of the menu and is able to answer questions knowledgeably and to make recommendations and up-sell products.
• Picks up kitchen orders as soon as possible to ensure that the food is served at the right temperature. Picks up the correct orders, inspects items to ensure that everything ordered is correct and ready to be served.
• For “to go” orders, ensures everything ordered is placed in the bag properly and neatly and that the condiments and bag etc. are clean and in good order. Presents completed orders to the guest with a smile and says, “Thank you for coming to Best Odds. Enjoy your meal. It was our pleasure to serve you. We look forward to seeing you again!” or any other phrase as directed.
• Prepares, in accordance with our standard recipes: iced tea, coffee, and any other items as directed.
• Ensures that no order leaves the kitchen without a printed dupe.
• Follows all recycling and waste procedures and place all trash, food, and recyclables in the correct receptacles.
• At the end of the shift, leaves workstation clean and ready for the next shift’s team member.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Follows all relevant policies and procedures.
• May be required to participate in daily service operation.
• Performs other duties as assigned.
• Union Representation: This position is represented by Unite Here and is subject to the applicable collective bargaining agreement.
• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $16.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Required

High School or better.

Experience

Required

Union Representation: Employment in this position is subject to the terms and conditions of the applicable collective bargaining agreement with Unite Here, including union membership requirements where applicable

Must possess good communication skills

Must be able to successfully pass a background check and receive a license from the DE Lottery

Must be able to speak, read and write English

Preferred

Licenses & Certifications

Required

DE Service License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.