Unified Visitor Experience IT Project Manager Sr.

The J. Paul Getty Trust

Los Angeles (CA)

Hybrid

USD 119,000 - 161,000

Full time

14 days+

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Benefits offered by this job

Hybrid work environment

Excellent benefits

Job summary

The J. Paul Getty Trust is seeking a Unified Visitor Experience IT Project Manager Sr. to lead complex UVX initiatives from discovery through implementation.

This three-year limited term role reports to the PPMO Manager and collaborates with Digital Visitor Experience leadership, engineers, and product managers to deliver integrated visitor-facing solutions. You will coordinate with external consultants and internal stakeholders to align data governance, supply requirements, and project

Qualifications

Bachelor's degree in a related field or equivalent experience.
Minimum of 5 years of progressive software analysis development and implementation experience.
2-5 years of experience managing complex technical projects in the cultural heritage domain.
PMP, certified program or project management certification is strongly preferred.

Responsibilities

Perform the full range of project management duties: initiating, planning, executing, monitoring and closing.
Coordinate with a project lead on high-integration, multi-discipline projects.
Manage multiple simultaneous projects with complex interdependencies.
Track and report on technical work across teams and organizations.
Collaborate with other project managers and external partners.
Develop and implement management and communication plans.

Skills

Cross-functional collaboration

Presentation skills

Communication skills

Project coordination

Vendor management

Education

Bachelor's degree in a related field

PMP certification (preferred)

Tools

Workfront

Asana

Jira

Job description

Unified Visitor Experience IT Project Manager Sr.

Job Family: Information Technology

Type: LT Full-Time

Position Status: Getty Center

Workplace Type: Hybrid/Partially Remote

Salaried/Hourly: Salaried

Hiring Pay Scale: $118,935 - $160,570 Annually

Salary: Commensurate with experience and internal equity

Program/Department: Getty Digital - 1280-Portfolio Project Management Office

Requisition Number: 2026-4813

Job Summary

At Getty Digital, we're re-imagining how we can use data, software, and systems to provide a seamless and welcoming experience for Getty visitors, both on-site and online. This position plays a central role in this effort by managing large and complex technical projects to advance Getty's work. This is a three-year limited term position.

We are looking for an enthusiastic and experienced professional to join the Portfolio Project Management Office (PPMO) team within Getty Digital for a limited term employment of three years. This position reports to the PPMO Manager and works closely with the Digital Visitor Experience Director, Digital Visitor Experience Applications Manager, and staff from across the organization, including other directors, product managers, engineers, and subject-matter experts to implement innovative solutions that address our user and business needs. (Cross organizational interface at the leadership level)

This role will support a project lead in coordinating and executing an enterprise-wide Unified Visitor Experience (UVX) initiative that will bring together reservations, marketing/email, a constituent database, and other audience-facing platforms into a more seamless whole. In partnership with the project lead, the project manager will help structure and run UVX discovery, road-mapping, and implementation, coordinating sequencing, alignment discussions, and governance activities, including steering and working groups. They will work closely with external consultants to surface requirements and workflows and will support evolving data governance practices as UVX aligns systems and processes so that Getty can create a more seamless set of tools that enables teams across the organization to better serve visitors.

Getty, is dedicated to furthering the study of the history of art, advancing conservation practice, and promoting public knowledge and appreciation of art. Our dynamic and beautiful campus is filled with art, archives and special collections, and a world-class research library. We offer four weeks of accrued vacation a year, every other Friday off, and excellent benefits. Learn more about our benefits.

This position is a hybrid work environment opportunity; this is not a permanent remote assignment. The successful candidate must be a California resident when employment begins, reside within a commutable distance of Getty, and must work at least one day per week on Getty's campus.

Major Job Responsibilities

Performs the full range of project management duties: initiating, planning, executing, monitoring and controlling, and closing

In close partnership with a project lead, supports projects requiring high levels of functional integration and involving multiple disciplines to be managed

Manage multiple simultaneous projects with complex interdependencies

Track, coordinate, plan, and report on technical work across multiple teams and organizations

Collaborate with other project managers-both within and outside the organization

Collaborate with software engineers, system administrators and subject-matter experts

Facilitate and support discussions and negotiations to drive recommendation consensus

Implement management and communication plans and processes

Communicate with partners and team members throughout the phases of development

Maintain project documentation, time frames, budget estimates and status reports

Monitor project expenses and ensure adherence to the budget. Address cost overruns and budgetary issues promptly

Develop and implement change management strategies in partnership with the change management analyst to ensure project success

Identify potential project risks and develop risk mitigation strategies

Address unexpected issues that may arise during the project. Implement effective problem-solving and escalation procedures

Prepare post-project reports, including lessons learned and recommendations for future projects

Regularly prepare presentations and/or present on this work to internal and external audiences

Qualifications

Bachelor's degree in a related field or a combination of education and relevant experience

Minimum of 5 years of progressive software analysis development and implementation experience

2-5 years of experience managing complex technical projects within the cultural heritage domain

Project Management Professional (PMP), certified completion of a Project Management program, or certification in process is strongly preferred

Knowledge, Skills and Abilities

Knowledge of CRM, CMS, and other visitor-facing practice and systems

Demonstrated ability to prioritize and work on multiple projects concurrently

Demonstrated ability to meet deadlines

Ability to productively assemble, engage, and coordinate cross-functional teams

Strong presentation skills with the ability to effectively communicate cross-functionally with key stakeholders, external partners, and senior management

Experience managing contracts and vendor relationships

Proficiency in project management software and tools (e.g., Workfront, Asana, Jira)

Tact, diplomacy, and ability to work with a wide variety of audiences, including the ability to quickly develop good working relationships within a large organization