Unified Public Safety Dispatcher

National Public Safety Careers; Middleburg Heights (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid leave

Employee‑assistance resources

Continuing education

Shift differentials

Job summary

National Public Safety Careers is seeking qualified Police/Fire/EMS Dispatchers for opportunities in Middleburg Heights, OH. In a combined communications environment you will process calls, coordinate units, and monitor radio channels to support public safety operations.

The position requires clear communication, attention to priority changes, and adherence to procedures, with shifts that may include nights, weekends, holidays and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross‑training in multiple dispatch disciplines.
• Certifications in public safety telecommunication may be required depending on the vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline‑specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Job description

National Public Safety Careers is seeking qualified Police/Fire/EMS Dispatchers for opportunities in Middleburg Heights, OH. In a combined communications environment you will process calls, coordinate units, and monitor radio channels to support public safety operations.

The position requires clear communication, attention to priority changes, and adherence to procedures, with shifts that may include nights, weekends, holidays and overtime.