Fire Dispatcher - Critical Emergency Communications

911 Emergency Communications; Middleburg Heights (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in Middleburg Heights, OH, is seeking fire dispatchers to coordinate responses to fires, rescues, and hazardous conditions. The role emphasizes accurate data handling, clear radio communication, and adherence to incident response plans.

Dispatchers may work all hours, including overnight shifts, weekends, and holidays, with overtime and surge coverage during major incidents. Entry-level or experienced candidates with relevant training are considered.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Job description

911 Emergency Communications in Middleburg Heights, OH, is seeking fire dispatchers to coordinate responses to fires, rescues, and hazardous conditions. The role emphasizes accurate data handling, clear radio communication, and adherence to incident response plans.

Dispatchers may work all hours, including overnight shifts, weekends, and holidays, with overtime and surge coverage during major incidents. Entry-level or experienced candidates with relevant training are considered.