Unified Communications (UC) Technician

VAE, Inc.; Virginia (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

VAE, Inc. is a full-service IT infrastructure solutions company seeking a UC Technician to support installation, migration, sustainment, and troubleshooting of VoIP and telecom infrastructure across CONUS Army installations.

This role requires hands-on experience with voice systems, structured cabling, and network infrastructure. Responsibilities include site surveys, testing, migrations, and deployment of VoIP handsets with extensive travel and a Secret clearance.

Qualifications

• Active Secret Security Clearance as a must.
• 1-5 years of relevant experience in telecom/VoIP environments.
• Willing and able to travel extensively for the role.
• Experience supporting VoIP and enterprise voice systems.
• Familiarity with networking principles and fundamentals.
• Knowledge of ISP/OSP cabling including DSX patch panels, MDFs, fiber and copper panels.
• Familiarity with BICSI standards for telecom infra planning/design.
• Working knowledge of power distribution systems (AC, DC, UPS).

Responsibilities

• Assist with site surveys to support system design planning.
• Support installation and testing of VoIP systems.
• Support migration, installation, and de-installation of voice and network systems.
• Perform integration and acceptance testing.
• Deploy and troubleshoot VoIP handsets.
• Transition cross-connects to new termination blocks.
• Establish voice and data networks by running and terminating cables.
• Mount and install backboards, cross-connects, racks, patch panels, fiber hardware, and related equipment.
• Install grounding for racks, equipment, and cabling.
• Complete IDC connections and cable testing.
• Troubleshoot opens, crosses, shorts, and transposed pairs.
• Label and document network infrastructure and diagrams.

Skills

VoIP experience

Networking fundamentals

Voice systems knowledge

Travel willingness

Security clearance

Job description

Unified Communications (UC) Technician - (277)

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OVERVIEW

VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients’ mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

Job Type

Full-time

Location

VA US (Primary)

Job Description

VAE is looking for a UC Technician. This position is responsible for assisting with the installation, migration, sustainment, and troubleshooting of enterprise Voice over IP (VoIP) and telecommunications infrastructure across CONUS Army installations. This role supports both new construction and active operational environments and requires strong hands-on technical experience in voice systems, structured cabling, and network infrastructure.

Responsibilities include:

• Assist with site surveys to support comprehensive system design planning
• Support installation, testing of VoIP systems
• Support migration, installation, and de-installation of voice and network systems
• Perform integration and acceptance testing
• Deploy and troubleshoot VoIP handsets
• Transition cross-connects to new termination blocks

Telecommunications & Cabling Duties

• Establish voice and data networks by running, pulling, terminating, and splicing cables
• Mount and install backboards, cross-connects, racks, patch panels, fiber optic hardware, and related equipment
• Install grounding for racks, equipment, and cabling as required
• Complete IDC connections (e.g., terminating copper cabling)
• Perform cable testing (continuity testing for horizontal and riser cables)
• Troubleshoot opens, crosses, shorts, and transposed pairs
• Use tone sets to identify active voice and data circuits
• Label and document network infrastructure, routing equipment, and configuration diagrams

Qualifications

• Active Secret Security Clearance
• 1-5 years of relevant experience
• Must be willing and able to travel extensively for the role
• Experience supporting VoIP and enterprise voice systems
• Familiarity with networking principles and fundamentals
• Knowledge of ISP/OSP cabling, including:
  • DSX patch panels
  • Main Distribution Frames (MDF) for analog lines
  • Fiber and copper patch panels
  • Copper and fiber telecom color codes
• Familiarity with BICSI standards for telecommunications infrastructure planning and design
• Working knowledge of power distribution systems (AC, DC, UPS)

Clearance Level

Secret

Certifications

Salary Range

$60,000-$90,000

VAE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.