Unified Communications Manager

Hays; New York (NY); Remote; USD 133,000 - 160,000; Full time

Job summary

An innovative firm is seeking a Manager of Unified Communications to lead the strategy and operations of unified communications. This role involves managing a team of engineers and overseeing platforms like Microsoft Teams and Cisco CUCM. The ideal candidate will have extensive experience in unified communications, strong leadership skills, and a proven track record in migrating legacy systems to cloud-based solutions. Join a forward-thinking company that values technical expertise and offers a dynamic work environment, where your contributions will significantly impact the organization’s communication landscape.

Benefits

Medical, Dental, Vision Insurance

Flexible Spending Account

Generous PTO Program

Paid Parental Leave

Professional Development Programs

Transportation Benefits

Employee Discounts

Wellbeing Programs

Anniversary Bonus Program

International Travel Insurance

Qualifications

• 7+ years IT experience focusing on unified communications.
• Hands-on experience with Microsoft 365 and telephony systems.
• 3+ years managing technical teams.

Responsibilities

• Lead a team managing unified communications platforms.
• Oversee telephony migrations to Microsoft Teams.
• Develop a unified communications strategy aligned with business goals.

Skills

Unified Communications

Microsoft 365

Team Management

Telephony Migration

PowerShell Scripting

Cybersecurity Best Practices

Vendor Management

Collaboration Tools

Education

Bachelor’s degree in IT or Computer Science

Tools

Microsoft Teams

Cisco Unified Communications Manager (CUCM)

Microsoft OneDrive

Microsoft 365 Mail

Zoom

Slack

Job description

︎ Cloud | Infrastructure | DevOps | Tech Talent Scout | Helping Companies Find Their Next Innovators | Recruitment Expert

***this is a remote role but candidates MUST BE based in NYC, Washington D.C., or Boston***

The Manager of Unified Communications will spearhead the organization's strategy, implementation, and operations in unified communications. This position entails leading a team of engineers and administrators who manage platforms such as Microsoft Teams, Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM). The ideal candidate will ensure seamless communication services across the enterprise, optimize systems, and deliver an exceptional user experience. This role demands hands-on technical expertise, strong leadership abilities, and experience in migrating legacy systems to modern cloud-based platforms.

Key Responsibilities:

• Manage a team of engineers and administrators, providing mentorship and career development.
• Assign tasks, monitor progress, and ensure team deliverables meet standards and timelines.

Migration & Transformation:

• Lead telephony migrations from legacy platforms to Microsoft Teams Calling.
• Ensure minimal disruption during migrations, including testing and user training.
• Collaborate with cross-functional teams to migrate solutions to cloud environments.

Strategic Planning:

• Develop and execute a unified communications roadmap aligned with business goals.
• Evaluate emerging technologies and recommend improvements.

Platform Management & Administration:

• Administer Microsoft OneDrive, including storage policies and data governance.
• Oversee Microsoft Teams for chat, video conferencing, and telephony.
• Manage Microsoft 365 email administration, ensuring security and compliance.
• Maintain Cisco Unified Communications Manager (CUCM) during transition to Microsoft Teams Calling.

Operational Excellence:

• Monitor system performance, uptime, and security for all UC platforms.
• Establish policies, procedures, and documentation for system administration.
• Ensure compliance with security standards and industry regulations.

Call Routing & Features:

• Design and implement advanced call routing features within Microsoft Teams.
• Troubleshoot and resolve complex telephony issues.

Stakeholder Collaboration:

• Partner with IT leadership, business units, and vendors to align communication tools with organizational needs.
• Serve as the escalation point for complex technical issues.

User Support & Training:

• Oversee end-user training programs for Microsoft Teams and other tools.
• Coordinate with helpdesk teams to resolve escalated support tickets.

Qualifications:

• Minimum 7 years of IT experience, with 3-5 years focused on unified communications and collaboration technologies
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Hands-on experience with Microsoft 365 Mail administration and OneDrive management
• Familiarity with PowerShell scripting for Microsoft 365 automation
• Experience with additional collaboration tools (e.g., Zoom, Slack)
• 3+ years managing a team of technical professionals (engineers/administrators)
• Preferred certifications: Microsoft 365 Certified: Teams Administrator, Cisco CCNP Collaboration, ITIL
• Understanding of cybersecurity best practices for unified communications systems
• Vendor management experience with Microsoft, Cisco, or telephony service providers
• Proven experience managing Microsoft Teams for chat, conferencing, and enterprise voice/calling
• Successful migration of telephony platforms (e.g., Cisco CUCM) to cloud-based solutions like Microsoft Teams Calling
• Knowledge of cloud telephony providers (Direct Routing, Operator Connect) for Microsoft Teams
• Experience with Cisco Unified Communications Manager (CUCM) or similar telephony solutions, including call routing and system maintenance

Compensation and Benefits:

• Salary range: starting at $133,400 based on experience.
• Bonuses based on individual contributions and firm profitability.
• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support (Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, Tutoring)
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media