Unified Communications Engineer II

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic team as a Unified Communications Engineer where you will play a crucial role in implementing a new datacenter. This innovative firm offers a unique opportunity to ensure the stable operation of enterprise Cisco Unified Communications systems. You will be responsible for administering Cisco Voice Applications, troubleshooting issues, and leading project implementations. If you thrive in a fast-paced environment and are passionate about technology, this role is perfect for you. Enjoy a supportive workplace that values its employees and offers numerous perks to enhance your career and well-being.

Benefits

Paid Time Off (PTO) after 30 days

Parental and maternity leave benefits

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision, and life insurance

401k with employer match

Mortgage discount and area business discounts

Free fitness center membership

In-house Starbucks and Dunkin

Qualifications

• 7+ years in Cisco Unified Communication systems administration.
• Experience with Linux, scripting, SQL, and vendor management.
• Strong communication and multitasking abilities.

Responsibilities

• Administer Cisco Voice Applications and monitor server performance.
• Troubleshoot outages and provide documentation for systems.
• Lead project implementations and mentor telecom team members.

Skills

Cisco Unified Communications systems administration

Linux operating systems

scripting/API

SQL, MS DB, MySQL, or MariaDB

Vendor Relationship Management

communication skills

ticketing systems (ServiceNow)

VMWare Servers

Disaster Recovery / Business Continuity

IT frameworks (Agile, ITIL)

Education

Computer-related degree or equivalent experience

working towards CCIE Collaboration

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco IM & Presence

Cisco Contact Center Enterprise

CUBE/Gateway

Cisco Emergency Responder

Call Recording Applications

Job description

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot, analyze, and resolve system outages and trouble tickets
• Provide capacity, performance, uptime and security reporting
• Maintain up-to-date documentation of system design, operation and procedure manuals
• Lead project implementations and other tasks
• Participate in rotating on-call coverage or emergency response as needed
• Provide in-person training and support to team members
• Mentor other telecom team members

WHAT WE NEED FROM YOU

Required:

• 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco IM & Presence
  • Cisco Contact Center Enterprise
  • CUBE/Gateway troubleshooting experience
  • Cisco Emergency Responder
  • Call Recording Applications
• Experience with Linux operating systems
• Experience with scripting/API
• Experience with SQL, MS DB, MySQL or MariaDB
• Vendor Relationship Management
• Ability to communicate effectively with leadership, team members and clients
• Experience working in ticketing systems (ServiceNow)
• Experience with VMWare Servers
• Experience with Disaster Recovery / Business Continuity
• Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
• Experience working with IT frameworks (Agile, ITIL)
• Onsite, full-time attendance
• Participate on product recommendations, POC and evaluations.
• Present solutions to business leaders on technology recommendations

Ability to work 100% on-site in Pontiac, Michigan

Preferred:

• Computer-related degree or equivalent experience, or working towards CCIE Collaboration

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills