Unified Communications Engineer II

TieTalent; Pontiac (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading company in the technology sector is seeking a Unified Communications Engineer II to join their team in Pontiac, Michigan. This role involves managing Cisco Unified Communications systems, ensuring optimal performance, and mentoring team members. The ideal candidate will have extensive experience in Cisco systems and a strong ability to communicate effectively with stakeholders.

Benefits

Paid Time Off (PTO) after 30 days

Parental and Maternity Leave Benefits after 12 months

Adoption reimbursement

Paid volunteer hours

Training and insurance benefits

401k and discounts

Wellness facilities

Qualifications

• 7+ years of experience in Cisco Unified Communication systems.
• Experience with Linux, scripting, and APIs.
• Ability to work 100% onsite in Pontiac, Michigan.

Responsibilities

• Administer Cisco Voice Applications and third-party tools.
• Monitor communication server clusters for peak performance.
• Lead project implementations and provide training to team members.

Skills

Administration of Cisco Unified Communication systems

Troubleshooting

Effective communication skills

Multitasking

Education

Computer-related degree or equivalent experience

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco IM & Presence

SQL

VMWare

Job description

Join to apply for the Unified Communications Engineer II role at TieTalent.

About

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

What You Will Be Doing

1. Administration of Cisco Voice Applications and third-party tools
2. Monitor communication server clusters to ensure peak performance
3. Troubleshoot, analyze, and resolve system outages and trouble tickets
4. Provide capacity, performance, uptime, and security reporting
5. Maintain up-to-date documentation of system design, operation, and procedures
6. Lead project implementations and other tasks
7. Participate in rotating on-call coverage or emergency response as needed
8. Provide in-person training and support to team members
9. Mentor other telecom team members

Required

WHAT WE NEED FROM YOU:

• 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
• Cisco Unified Communications Manager
• Cisco Unity Connection
• Cisco IM & Presence
• Cisco Contact Center Enterprise
• CUBE/Gateway troubleshooting experience
• Cisco Emergency Responder
• Call Recording Applications
• Experience with Linux operating systems
• Experience with scripting/API
• Experience with SQL, MS DB, MySQL or MariaDB
• Vendor Relationship Management
• Effective communication skills with leadership, team members, and clients
• Experience working in ticketing systems (ServiceNow)
• Experience with VMWare Servers
• Experience with Disaster Recovery / Business Continuity
• Ability to multitask and adapt in a fast-moving environment, positive attitude, willingness to learn
• Experience working with IT frameworks (Agile, ITIL)
• Onsite, full-time attendance in Pontiac, Michigan
• Participate in product recommendations, POC, and evaluations
• Present solutions to business leaders on technology recommendations
• Ability to work 100% onsite in Pontiac, Michigan

Preferred

Computer-related degree or equivalent experience, or working towards CCIE Collaboration.

The Place & The Perks

Join a talented team making homeownership possible for more Americans. Our campus offers numerous perks and amenities, fostering an energetic and supportive environment.

More Reasons You’ll Love Working Here Include

• Paid Time Off (PTO) after 30 days
• Parental and Maternity Leave Benefits after 12 months
• Adoption reimbursement, paid volunteer hours, training, insurance, 401k, discounts, wellness facilities, and more

Nice-to-have skills

• Linux, Scripting, API, SQL, MySQL, VMWare, Disaster Recovery, Agile, ITIL

Work experience

• Systems Administrator, System Engineer, NOC Engineer

Languages

• English

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology