Unified Communications Administrator

CACI; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

CACI seeks a Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for global customers, focusing on UC&C services such as VTC, VoIP, IM, presence, and PBX support. The role requires working with CUCM, CMS, TMS, and related tools.

You’ll operate in a fast-paced environment supporting CONUS/OCONUS locations, with TS/SCI clearance and up to 10% travel, contributing to system upgrades, training, and SOP development.

Qualifications

• Active TS/SCI with polygraph clearance or ability to obtain polygraph.
• IAT II certification (Security+ or equivalent).
• 10+ years of relevant experience; degree may substitute for 5 years.
• CCNA certification.

Responsibilities

• Provide maintenance and advanced support for UC&C services (VTC, VoIP, IM, Presence, PBX).
• Work with CUCM, CUBE/VCS, MCU, CMS, TMS, Vbrick Rev, and IMC.
• Schedule, monitor, provide admin support, and troubleshoot UC&C issues; resolve break/fix requests.
• Perform IOS and software upgrades and manage network-related tasks.
• Assist in training, SOP development, and patching to ensure security policy compliance.

Skills

VoIP / UC

CUCM

Jabber / Webex / Teams

VTC equipment knowledge

Networking basics

Education

Bachelor's degree in relevant field

Tools

CUCM

CMS

TMS

VBrick Rev

IMC

Job description

Job Title: Unified Communications Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs and Unified Communication services. Become a part of our great team and make a difference.

What You’ll Get to Do:

CAC I is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Utilize knowledge of network topology; along with networked hardware and software tools listed above.
• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Perform patching and ensure compliance with network security policies/procedures.
• Creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by management.

Qualifications:

Required:

• Active TS/SCI with polygraph clearance OR TS/SCI clearance with the ability to obtain a polygraph prior to starting.
• IAT II certification (mandatory, Security + , for example)
• 10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
• CCNA Certification

Desired Certifications:

• Network +
• ITIL Foundations or Agile Foundations

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract l