Network Operations- Tier 2

CACI International Inc; Washington (District of Columbia); On-site; USD 87,000 - 182,000; Full time

Job summary

CACI International Inc seeks a Network Operations Tier 2 technician to manage enterprise support issues, coordinating with the NOC and staff for break/fix, updates, and upgrades to routers/switches. Lead incident analyses and produce technical resolution reports for outages.

Responsibilities include executing network changes, IOS upgrades, and SOP drafting, with remote work independence in some sites. A TS/SCI clearance with poly or ability to obtain poly is required.

Qualifications

• IAT II (Ex: Security+)
• CCNA
• Active TS/SCI with polygraph clearance OR TS/SCI with ability to obtain polygraph prior to starting
• 10+ Years of relevant experience (Bachelor’s Degree may substitute for 5 years)
• Familiarity with Cisco and Juniper network devices
• Strong working knowledge of routing protocols (BGP, OSPF, VRF, MPLS, 802.1x)
• In-depth knowledge of KG-175 TACLANES configuration, fault isolation, and firmware upgrade procedures
• Working knowledge of Cisco-ISE

Responsibilities

• Coordinate with Network Operations Center and staff to address break/fix, config updates, moves, changes, and upgrades for routers and switches
• Coordinate ticket acceptance and resolutions with the network team
• Develop technical resolution reports for outages
• Implement network changes (VLan, ACL, port assignments)
• Perform IOS upgrades on routers and switches
• Draft SOPs for network operations
• Resolve network failures and accessibility issues
• Support site surveys and engineering data calls
• Support network implementation and technical refresh projects
• Operate independently with some supervision in remote locations
• Conduct root cause analyses and incident resolutions

Skills

IAT II (Security+)

CCNA

TS/SCI with poly

10+ Years experience

Cisco devices

Juniper devices

Routing protocols

KG-175 TACLANES

Cisco-ISE

Job description

Job Title: Network Operations- Tier 2
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US

The Opportunity

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to assist the organization to technically transform it's current services by leading edge technology insertions. To accomplish this, we are charged with development of new designs, its implementation, and operation of the new and or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization, for our (LANs), wide area networks (WAN), unified communication (UC), video telecommunication and streaming services.

Responsibilities

As a Tier 2 Network Operations technician, you'll be challenged with enterprise support problems where you will coordinate with the Network Operations Center and other operational staff to address break/fix, configuration update, schedule add moves and changes, and technology upgrades and installs for Network routers and switches. As an experienced network team member, you’ll be expected to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.

More About The Role

• Conduct approved network changes to include but not limited to VLan, ACL and port assignment.
• Perform IOS upgrades to routers and switches.
• Perform routing and switching equipment technology upgrades to ensure continued operations of the enterprise.
• Draft Standard Operating Procedures (SOP) for network operations.
• Resolve systems failures and accessibility problems within the network to our services.
• Support site survey and engineering designs data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Works independently with some supervision.
  • In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
• Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Perform Network ticket resolution.
  • Support Network ticket closure across Network Operations staff to include:
  • Use administrative access to the network to provision new switches, routers, and Cryptographic devices.
  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
  • Routing Service Requests to the appropriate organization required for incident resolution.
  • Performs root cause analyses.
  • Completes problem resolutions associated with incident ticket(s)
• Review and implementation of Security Technical Implementation Guides (STIGs).

Qualifications

Required:

• IAT II (Ex: Security+)
• CCNA
• Active TS/SCI with polygraph clearance OR TS/SCI clearance with the ability to obtain a polygraph prior to starting.
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• Familiarity with both Cisco and Juniper network devices
• Strong working knowledge of the various routing protocols (BGP, OSPF, VRF, MPLS, 802.1x).
• In-depth knowledge of KG-175 Series TACLANES configuration process, fault isolation, and firmware upgrade procedures.
• Working knowledge of Cisco-ISE.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.