Unified Collaboration Engineer

Jobtailor; California (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

Jobtailor seeks a seasoned UC Engineering professional to support US Navy NMCI infrastructure, including VOIP, VTC and unified communications. You will serve as a subject-matter expert, designing, configuring and troubleshooting Cisco and Ribbon UC systems for Navy operations.

Ideal candidates have 4+ years in telecom/UC, a relevant security clearance, and strong knowledge of CUCM, VCS, CMS and related Cisco/Ribbon technologies. NAVY proximity is preferred.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Active Secret Security Clearance or the ability to obtain it.
• Located near a NAVY base (e.g. San Diego or Norfolk).
• DOD 8570 Compliant - Security+.
• Federal Gov or Military Agency experience in Telecom space.
• Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience.
• Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite.
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS).
• Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics.
• Proven experience and solid understanding of SIP and PRI circuits.

Responsibilities

• Support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure.
• Serve as SME OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support.
• Utilize knowledge of UC, networks, servers and telecom to design, configure, implement and troubleshoot Navy UC systems and apps.
• Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and problem resolution.
• Maintain enterprise Cisco voice, video, presence systems.
• Understand codecs and protocols of Cisco and Ribbon technologies.
• Implement Cisco/Ribbon gateways.
• Help with basic Network troubleshooting.
• Create, maintain and update documentation of voice/video systems.
• Support IP communication networks in operations.
• Mentor and develop junior personnel.

Skills

Cisco UC systems

VoIP & Collaboration

SIP/PRI expertise

Ribbon Technologies

CUCM

VCS

Session Border Controllers

Troubleshooting

Education

Bachelor’s degree or 4+ years experience

Tools

CUCM

CMS

VCS

TMS

Ribbon SBC

Job description

Responsibilities

• Support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure.
• Serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support.
• Utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications.
• Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.
• Maintain enterprise Cisco voice, video, presence systems.
• Understanding the codecs, protocols of Cisco and Ribbon technologies.
• Implementing of Cisco / Ribbon gateways.
• Help with basic Network troubleshooting.
• Create, maintain and update documentation of voice/video systems.
• Support IP communication networks in operations.
• Mentor and develop junior personnel.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Active Secret Security Clearance or the ability to obtain it.
• Located near a NAVY base (i.e. San Diego or Norfolk, etc).
• DOD 8570 Compliant - Security+.
• Federal Gov or Military Agency experience in Telecom space.
• Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience.
• Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite.
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS).
• Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics.
• Proven experience and solid understanding of SIP and PRI circuits.