Unemployment Insurance Coordinator

Big-5-Sporting-Goods; El Segundo (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Dental, Medical, and Vision Insurance

Life Insurance

401(k)/Roth IRA

Paid Personal Time Off, Sick Leave, &

Vacation

Employee Purchase Discount

Employee Referral Program

Company Sponsored Education Assistance

Kinecta Credit Union Membership

Pet Insurance

Ticket Discounts to Top Attractions

Job summary

Big 5 Sporting Goods is seeking an organized Unemployment Insurance Coordinator to support multi-state UI claims from our El Segundo headquarters. You’ll collaborate with HR, stores, and state agencies to ensure accurate, timely handling of claims and provide training and support for career growth.

The role requires attention to detail, strong communication, and experience with UI processes and related systems.

Qualifications

• Experience with unemployment insurance processes across multiple states.
• Proficiency with HRIS, case management, or document management systems.
• Strong attention to detail and organizational skills required.

Responsibilities

• Review unemployment insurance claims and agency correspondence.
• Gather and organize information and supporting documentation from stores and corporate departments.
• Assist with responses to unemployment claims and fact-finding requests.
• Track claim deadlines, hearing schedules, determinations, and outcomes.
• Maintain accurate and organized electronic claim files.
• Prepare documentation for hearings and appeals.
• Communicate with managers and HR to collect separation information.
• Prepare reports and track claim activity.
• Support process improvements to streamline claims administration.

Skills

Multi-state UI processes

HRIS / case management systems

Microsoft Excel

Microsoft Outlook

Attention to detail

Organizational skills

Communication skills

Court testimony

Confidential information handling

Tools

HRIS software

Case management software

Document management systems

Microsoft Excel

Microsoft Outlook

Job description

Big 5 Sporting Goods is a leading retailer of name-brand sporting goods and accessories, with hundreds of stores across 11 Western states. For over 65 years, we've been committed to delivering value to our customers and creating opportunities for our employees to learn, grow and build rewarding careers.

We’re looking for an organized, detailed-oriented Unemployment Insurance Coordinator to join our Human Resources team at our headquarters in El Segundo, California.

Role Overview

As an Unemployment Insurance Coordinator, you'll play an important role in supporting the administration of unemployment insurance claims for our employees across multiple states. You'll work closely with Human Resources, store management, and state agencies to help ensure claims are handled accurately, efficiently, and on time.

This is a great opportunity for someone who enjoys organization, problem-solving, and working with people. Whether you're building on existing administrative experience or looking to grow your HR career, we'll provide training and support to help you succeed in the role.

Key Responsibilities

As an Unemployment Insurance Coordinator, you'll help manage the day-to-day activities related to unemployment claims, including:

• Reviewing unemployment insurance claims and agency correspondence
• Gathering and organizing information and supporting documentation from stores and corporate departments
• Assisting with responses to unemployment claims and fact‑finding requests
• Tracking claim deadlines, hearing schedules, determinations, and outcomes
• Maintaining accurate and organized electronic claim files
• Assisting with the preparation of documentation for hearings and appeals
• Communicating with managers and HR team members to collect information related to employee separations
• Preparing reports and tracking claim activity
• Supporting process improvements that help create a more efficient claims administration process

What We’re Looking For

Preferred

• Knowledge of multi‑state unemployment insurance processes and regulations
• Experience using HRIS, case management, or document management systems

Core to the role

• Strong proficiency with Microsoft Outlook and the Microsoft Office Suite, particularly Excel
• Excellent attention to detail and organizational skills
• Ability to prioritize work, manage deadlines, and handle multiple projects
• Strong written and verbal communication skills
• Ability to present separation facts, provide testimony in a court setting, and question witnesses in UI hearings
• Sound judgment and the ability to handle confidential information with discretion
• Dental, Medical, and Vision Insurance
• Life Insurance
• Savings and Profit‑Sharing Plan - 401(k)/Roth IRA
• Paid Personal Time Off, Sick Leave, and Vacation
• Employee Purchase Discount
• Employee Referral Program
• Company Sponsored Education Assistance
• Kinecta Credit Union Membership
• Pet Insurance
• Ticket Discounts to Top Attractions and Events

Pay Scale: $20.00 - $24.00 per hour, depending on experience.

Big 5 Sporting Goods is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.