Unemployment Benefits Specialist

State-of-Iowa; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

IPERS retirement

Flexible spending accounts

Life insurance

Employee assistance programs

Job summary

The State of Iowa is hiring Unemployment Benefits Associates to handle customer calls, guide claimants and employers through filing, and resolve issues related to unemployment claims. Training is provided, emphasizing accuracy, empathy, and understanding relevant laws and policies.

Base pay includes hourly and bi-weekly components with strong benefits. Join a state workforce team that supports claimants and employers, offering stability, comprehensive benefits, and opportunities for professional

Qualifications

• Excellent verbal and written communication with customers.
• Experience handling high-volume calls and maintaining accurate records.
• Ability to research issues, provide solutions, and explain steps clearly.
• Strong time management and ability to work under pressure.

Responsibilities

• Manage high-volume inbound/outbound calls in a call-center environment.
• Identify customer needs, verify information, research issues, and offer solutions.
• Engage customers with professionalism and empathy.
• Document conversations accurately and maintain notes during screenings.

Skills

Communication

Customer service

Problem solving

Time management

Attention to detail

Teamwork

Education

Associate's Degree

Job description

The State of Iowa is hiring Unemployment Benefits Associates to handle customer calls, guide claimants and employers through filing, and resolve issues related to unemployment claims. Training is provided, emphasizing accuracy, empathy, and understanding relevant laws and policies.

Base pay includes hourly and bi-weekly components with strong benefits. Join a state workforce team that supports claimants and employers, offering stability, comprehensive benefits, and opportunities for professional