Undocu-Success Center Program Specialist (On-Site)

University of California; Seaside (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

CSU Monterey Bay’s Undocu-Success Center seeks a Program Specialist to manage day-to-day operations, coordinate services for undocumented students, and act as a liaison with campus and community partners. The role supports student belonging and success through data-driven program activities and outreach.

The position involves administering programs, maintaining content online, and assisting with events and communications to keep stakeholders informed and engaged.

Responsibilities

• Perform day-to-day administrative activities that support Undocu-Success Center programs, services, and a welcoming environment for undocumented students and students from mixed-status families.
• Carry out established office and program processes, including maintaining regular office hours, responding to routine program needs, and assisting with multiple operational priorities.
• Establish and maintain effective working relationships with campus and community partners, including Undocu Otters, Immigrant Legal Defense, OtterCare, Financial Aid, and other resources; serve as a liaison regarding established programs and services.
• Monitor program expenditures and related campus processes, including support for the Monarch Student Emergency Grant, requisitions, records, and internal databases, in accordance with established procedures
• Maintain and update program-related content for the Undocu-Success Center webpage and social media platforms using established communication practices.
• Prepare newsletters, brochures, presentations, and other communications that provide information about Undocu-Success Center programs, services, resources, and activities.
• Carry out event marketing activities, maintain the social media calendar, prepare promotional materials, and respond to general inquiries from students and campus partners.
• Compile and share program information, participation results, and progress updates with appropriate internal and external stakeholders.
• Implement community-building and culturally relevant student-centered programs and activities in support of established student belonging and success goals.
• Record, compile, and review participation and event feedback data; identify recurring issues or opportunities for improvement and provide information to support program decisions.
• Maintain outreach to alumni/ae and assist with activities that support a student network focused on mentorship and connection
• Track program activities and progress using established measures, procedures, and institutional goals.
• Compile and analyze program participation, feedback, and other available data using basic research and statistical methods; prepare reports and summaries of findings.
• Assist with the assessment of programs and services supporting student persistence, degree completion, and post‑graduation success.
• Identify operational issues and prepare recommendations for improvements to established services and procedures, relying on applicable policies, practices, data, and precedent
• Support faculty and staff participation in established activities that advance student success and belonging.

Job description

CSU Monterey Bay’s Undocu-Success Center seeks a Program Specialist to manage day-to-day operations, coordinate services for undocumented students, and act as a liaison with campus and community partners. The role supports student belonging and success through data-driven program activities and outreach.

The position involves administering programs, maintaining content online, and assisting with events and communications to keep stakeholders informed and engaged.