Undocu Success Center Program Specialist

University of California; Seaside (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

CSU Monterey Bay’s Undocu-Success Center seeks a Program Specialist to manage day-to-day operations, coordinate services for undocumented students, and act as a liaison with campus and community partners. The role supports student belonging and success through data-driven program activities and outreach.

The position involves administering programs, maintaining content online, and assisting with events and communications to keep stakeholders informed and engaged.

Responsibilities

• Perform day-to-day administrative activities that support Undocu-Success Center programs, services, and a welcoming environment for undocumented students and students from mixed-status families.
• Carry out established office and program processes, including maintaining regular office hours, responding to routine program needs, and assisting with multiple operational priorities.
• Establish and maintain effective working relationships with campus and community partners, including Undocu Otters, Immigrant Legal Defense, OtterCare, Financial Aid, and other resources; serve as a liaison regarding established programs and services.
• Monitor program expenditures and related campus processes, including support for the Monarch Student Emergency Grant, requisitions, records, and internal databases, in accordance with established procedures
• Maintain and update program-related content for the Undocu-Success Center webpage and social media platforms using established communication practices.
• Prepare newsletters, brochures, presentations, and other communications that provide information about Undocu-Success Center programs, services, resources, and activities.
• Carry out event marketing activities, maintain the social media calendar, prepare promotional materials, and respond to general inquiries from students and campus partners.
• Compile and share program information, participation results, and progress updates with appropriate internal and external stakeholders.
• Implement community-building and culturally relevant student-centered programs and activities in support of established student belonging and success goals.
• Record, compile, and review participation and event feedback data; identify recurring issues or opportunities for improvement and provide information to support program decisions.
• Maintain outreach to alumni/ae and assist with activities that support a student network focused on mentorship and connection
• Track program activities and progress using established measures, procedures, and institutional goals.
• Compile and analyze program participation, feedback, and other available data using basic research and statistical methods; prepare reports and summaries of findings.
• Assist with the assessment of programs and services supporting student persistence, degree completion, and post‑graduation success.
• Identify operational issues and prepare recommendations for improvements to established services and procedures, relying on applicable policies, practices, data, and precedent
• Support faculty and staff participation in established activities that advance student success and belonging.

Job description

• Unit 9 - CSUEU - Technical Support Services 1

Job Search Category/Discipline

• Administrative 1

Time Basis

• Time Varies 1

Workplace Type (Exclude Inst Fac)

• On-site (work in-person at business location) 1

Anticipated Hiring Salary Range: $28.81 - $33.08 per hour (Step 3 - 10)
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: August 31, 2026
Recruitment Status: Open Until Filled

Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030.

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 22 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general supervision of the Associate Director of El Centro/Undocu-Success, the Undocu-Success Center Program Specialist performs administrative, technical, and analytical duties in support of the day-to-day administration and operations of the Undocu-Success Center. The position implements established programs and services that support undocumented students, students from mixed-status families, and the broader campus community; interprets and applies applicable policies and procedures; maintains program information and records; and uses participation, feedback, and other available data to identify operational needs and support program improvements. The position supports CSUMB student success and belonging initiatives by carrying out established program activities, maintaining effective working relationships with campus and community partners, serving as a program liaison, and providing information and assistance regarding Undocu-Success Center programs, services, and resources. The position supports the work of the Affinity Centers, Enrollment Management, Student Affairs, and the Office of Community and Belonging.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Administrative Operations and Program Administration

• Perform day-to-day administrative activities that support Undocu-Success Center programs, services, and a welcoming environment for undocumented students and students from mixed-status families.
• Carry out established office and program processes, including maintaining regular office hours, responding to routine program needs, and assisting with multiple operational priorities.
• Establish and maintain effective working relationships with campus and community partners, including Undocu Otters, Immigrant Legal Defense, OtterCare, Financial Aid, and other resources; serve as a liaison regarding established programs and services.
• Monitor program expenditures and related campus processes, including support for the Monarch Student Emergency Grant, requisitions, records, and internal databases, in accordance with established procedures

Communication and Outreach

• Maintain and update program-related content for the Undocu-Success Center webpage and social media platforms using established communication practices.
• Prepare newsletters, brochures, presentations, and other communications that provide information about Undocu-Success Center programs, services, resources, and activities.
• Carry out event marketing activities, maintain the social media calendar, prepare promotional materials, and respond to general inquiries from students and campus partners.
• Compile and share program information, participation results, and progress updates with appropriate internal and external stakeholders.

Program Implementation and Student Engagement

• Implement community-building and culturally relevant student-centered programs and activities in support of established student belonging and success goals.
• Record, compile, and review participation and event feedback data; identify recurring issues or opportunities for improvement and provide information to support program decisions.
• Maintain outreach to alumni/ae and assist with activities that support a student network focused on mentorship and connection

Data Analysis, Assessment, and Reporting

• Track program activities and progress using established measures, procedures, and institutional goals.
• Compile and analyze program participation, feedback, and other available data using basic research and statistical methods; prepare reports and summaries of findings.
• Assist with the assessment of programs and services supporting student persistence, degree completion, and post‑graduation success.
• Identify operational issues and prepare recommendations for improvements to established services and procedures, relying on applicable policies, practices, data, and precedent

Campus Education and Training Support

• Support faculty and staff participation in established activities that advance student success and belonging.