Underwriting Supervisor

001 Brown & Brown, Inc; Vero Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

Orchid Insurance, an Arrowhead Intermediaries company, is seeking an Underwriting Supervisor to join our growing team. The role demands proficiency in underwriting all aspects, guiding complex cases, and aligning risk assessments with business objectives.

The candidate will lead a team, assist with UAT, and ensure service standards while supporting California and West Coast operations through evening shifts. A strong emphasis on process improvement and training is evident throughout the role.

Qualifications

• High School diploma or equivalent.
• Minimum of five years of California homeowners underwriting experience with wildfire risk expertise.
• Experience underwriting High Value Homes within Surplus Lines is preferred.
• Proficient in underwriting -> new business, renewals, and inspection considerations.
• Maintain Florida 2-20 General Lines Agent license or equivalent.

Responsibilities

• Coordinate with the Underwriting Manager to meet new business production, retention, and profitability goals.
• Develop and maintain Orchid Underwriting service standards and best practices.
• Ensure activities adhere to carrier guidelines and underwriting practices.
• Lead an Underwriting team in service, quality, and production.
• Assist with UAT to validate functionalities and system improvements.
• Set production and quality goals for new/renewal/inspection underwriting.
• Provide phone/chat coverage to meet client service levels and monitor performance.
• Coordinate with senior leadership, Programs, and Sales/Marketing to achieve objectives.
• Identify and implement process improvements to reduce expenses.

Skills

Underwriting

Leadership

Team management

Customer service

Communication

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Orchid Insurance, an Arrowhead Intermediaries company, is seeking an Underwriting Supervisor to join our growing team. The Underwriting Supervisor is proficient in all aspects of underwriting, including new and renewal business, and integrates inspection findings to support sound risk decisions. They have the authority to approve, modify, or reject risks based on carrier guidelines and assist with risk assessments during high workloads or complex cases. This role provides guidance on complex cases, ensures consistency in underwriting practices, and contributes to team performance evaluation. The supervisor develops training materials, supports special projects, and process improvement initiatives. They assist the Underwriting Manager by monitoring workloads and aligning risk assessments with business objectives.

Work Schedule

Position hours are 11:00 AM to 8:00 PM Eastern Time (ET) to support California and West Coast operations. Consistent availability during these hours is required.

How You Will Contribute

• Coordinate with the Underwriting Manager to develop strategies to meet new business production, retention, and underwriting profitability goals.
• Assist in developing and maintaining Orchid Underwriting service standards and best practices.
• Ensure underwriting activities adhere to carrier guidelines and Orchid Underwriting best practices.
• Help to lead an Underwriting team in all aspects of service, quality, and production.
• Assist with User Acceptance Testing (UAT), ensuring the underwriting team validates business functionalities and system improvements to meet operational needs and enhance business performance.
• Set and measure specific production and quality goals for new business underwriting, renewal underwriting, and inspection underwriting.
• Provides phone/chat coverage support as deemed necessary to meet client service levels, while monitoring and managing service level standards, call volume, and overall performance to ensure service level goals.
• Effectively coordinate with other areas within Orchid such as the Senior Leadership, Programs, and Sales/Marking teams to support achieving Orchid’s business objectives.
• Help identify and implement improved processes and drive efficiency to reduce expenses.
• Gather, maintain, and share current market knowledge to assist Orchid in developing effective product and pricing strategies.
• Support teammates through guidance, mentorship, training, and development in their endeavors to meet their professional goals.
• Foster a collaborative and supportive team environment, encouraging professional growth and development.

Skills & Experience to Be Successful

• High School diploma or equivalent.
• Minimum of five years of California homeowners underwriting experience with demonstrated expertise in wildfire risk assessment and management, including evaluation of brush exposure, defensible space, wildfire mitigation strategies, and risk selection related to wildfire.
• Experience underwriting High Value Homes within the Surplus Lines market is strongly preferred.
• Proficient in all aspects of underwriting, including new business, renewals, and the integration of inspection findings to inform risk decisions.
• Possess or acquire and maintain a Florida 2-20 General Lines Agent license, or the equivalent resident-state General Lines Property & Casualty insurance producer license as required by the teammate's state of residence.
• Actively maintain required licenses and participate in continuing education.
• Provide insights and feedback to management on underwriting trends, challenges, and opportunities for improvement.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Strong customer service orientation.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

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