Underwriting Processing Associate - Lightspeed

Safepoint MGA, LLC; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Market competitive wages

Professional development

401K with immediate vesting

PTO and parental leave

Health insurance

Dental insurance

Vision insurance

Short/Long term disability insurance

HSA with company contributions

FSA with company contributions

Identity theft protection

AAA membership

Job summary

Safepoint MGA, LLC is seeking an organized administrative support professional to serve as a liaison between the Lightspeed Underwriting Department and other business units. You will manage record updates, process returned mail, conduct outbound calls for failed payments, and ensure compliance with guidelines.

You will organize issues for resolution, index emails, handle signatures, and support projects while meeting productivity standards.

Qualifications

• Familiar with office support tasks and related activities.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and in a team with minimal supervision.
• Skilled in accurate keyboard data entry.
• Proficient in using computer keyboards and mail equipment.
• Ability to follow written and verbal instructions precisely.
• Maintain meticulous records in company databases.

Responsibilities

• Acts as a single point of contact between departments for process improvement projects.
• Processes corrections or adjusts records per guidelines.
• Use analytical skills to assess situations and develop solutions.
• Implement adjustments to policy coverages as requested.
• Review and forward information for escalation when needed.
• Adhere to productivity and quality metrics.
• Process returned mail and maintain records of mail and packages.
• Provide chat support to assist agents with inquiries and coverage adjustments.
• Handle other tasks and projects as assigned.

Skills

Attention to detail

Data entry

Communication skills

Teamwork

Problem-solving

Multitasking

Typing 40 WPM

Organizational skills

Tools

Keyboard data entry

Mail equipment usage

Office software proficiency

Job description

Job Summary

This role serves as a key liaison between the Lightspeed Underwriting Department and other business units, focusing on process improvements and maintaining efficient communication. Responsibilities include managing record updates, processing returned mail, conducting outbound calls relaying failed payments, and ensuring compliance with company guidelines. The position also involves organizing and escalating issues for resolution, indexing email correspondence, handling legal document signatures, and supporting additional tasks and projects as needed, all while adhering to established productivity and quality standards.

Duties and responsibilities

• Acts as a single point of contact between the Lightspeed Underwriting Department and other business units for process improvement projects.
• Processes corrections or adjusts records when needed, following the appropriate company guidelines
• Utilize strong analytical skills to assess complex situations, identify key information, and develop solutions
• Accurately processing and implementing adjustments to policy coverages in accordance with program guidelines and the policy holder’s request
• Reviews, organizes and forwards information to be escalated for resolution as needed
• Adheres to the established productivity and quality metrics established
• Processes returned mail from post office and maintains records of registered mail, express delivery mail and packages
• Providing support via chat to assist agents with inquiries and coverage adjustments
• Other tasks and projects as may be assigned

Essential Functions

• Ability to use computer systems to process record corrections
• Ability to understand and interpret written company guidelines
• Ability to communicate in a professional and clear manner with other departments
• Ability to handle more than one task simultaneously
• Ability to type a minimum of 40 WPM
• Ability to adhere to attendance schedule on-site
• Ability to obtain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US

Licensing Requirements

Please note that most organizations overseeing Property and Casualty licensure requirements, including the Florida Department of Financial Services, require individuals to answer background questions about criminal history and undergo fingerprinting as part of the licensing process. Obtaining applicable licensure is a requirement for this position.

Qualifications

• Familiarity with office support tasks and related activities.
• Exceptional attention to detail and organizational skills.
• Ability to work efficiently both independently and as part of a team with minimal supervision.
• Skilled in accurate keyboard data entry.
• Proficient in using computer keyboards and mail equipment.
• Competence in understanding instructions, correspondence, and memos.
• Maintain meticulous records in company databases to ensure traceability and accountability.
• Ability to follow both written and verbal directions precisely.
• Adaptable, resilient, and able to thrive in changing environments.
• Strong written and verbal communication skills.
• Problem-solving abilities to identify and address issues in processes, equipment, or human interactions effectively.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Good manual dexterity with the capability to perform repetitive physical movements such as pushing, pulling, reaching, bending, and lifting as needed.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. This position is in office only and not a hybrid position.

Immigration Information

Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.

Compensation and Benefits

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.