Underwriting Operations & Automation Specialist

First Chicago Insurance Company; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Training & Development

Medical/Dental/Vision Reimbursement

Life Insurance

Flexible Spending Account

401(k) with company match

Paid Time Off and Holidays

Tuition Reimbursement

Wellness Program

Company sponsored events

And so much more!

Job summary

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to support the Underwriting Operations Manager in optimizing workflows, tools, and processes within the Underwriting Department. You will help drive efficiency, accuracy, and compliance across underwriting operations.

In this role you will assist with operational audits, data analysis, training material development, and the implementation of new underwriting tools and procedures, collaborating with multiple teams to

Qualifications

• Bachelor's degree preferred in business, Insurance, Risk Management, or related field.

Responsibilities

• Partner with Underwriting Ops Manager to support initiatives and projects.
• Assist in identifying AI, automation, and technology solutions to improve underwriting efficiency and compliance.
• Support testing, implementation, and maintenance of underwriting systems and workflows.
• Collaborate with QA to document requirements and validate improvements.
• Participate in change management, including training coordination and adoption support.
• Review underwriting policies, transactions, and claims to identify trends and opportunities.
• Prepare reports and recommendations for underwriting leadership decisions.
• Develop training materials and reference guides for underwriting, claims, marketing, and agents.
• Perform compliance audits and quality reviews to ensure regulatory adherence.
• Monitor vendor performance and cost effectiveness of underwriting vendors.
• Evaluate data sources, tools, and operational solutions through cost-benefit analysis.
• Collaborate with business units to resolve operational issues and improve workflows.
• Maintain accurate operational documentation and process maps.
• Track KPIs, audit results, and vendor metrics.

Skills

Analytical thinking

Problem-solving

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree in business, Insurance, Risk Management, or related field

Tools

MS Office Suite (Excel, Word, PowerPoint)

Job description

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to support the Underwriting Operations Manager in optimizing workflows, tools, and processes within the Underwriting Department. You will help drive efficiency, accuracy, and compliance across underwriting operations.

In this role you will assist with operational audits, data analysis, training material development, and the implementation of new underwriting tools and procedures, collaborating with multiple teams to