Operational Specialist

First Chicago Insurance Company

Chicago (IL)

On-site

USD 70,000 - 95,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Training & Development

Medical/Dental/Vision Reimbursement

Life Insurance

Flexible Spending Account

401(k) with company match

Paid Time Off and Holidays

Tuition Reimbursement

Wellness Program

Company sponsored events

And so much more!

Job summary

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to support the Underwriting Operations Manager in optimizing workflows, tools, and processes within the Underwriting Department. You will help drive efficiency, accuracy, and compliance across underwriting operations.

In this role you will assist with operational audits, data analysis, training material development, and the implementation of new underwriting tools and procedures, collaborating with multiple teams to

Qualifications

Bachelor's degree preferred in business, Insurance, Risk Management, or related field.

Responsibilities

Partner with Underwriting Ops Manager to support initiatives and projects.
Assist in identifying AI, automation, and technology solutions to improve underwriting efficiency and compliance.
Support testing, implementation, and maintenance of underwriting systems and workflows.
Collaborate with QA to document requirements and validate improvements.
Participate in change management, including training coordination and adoption support.
Review underwriting policies, transactions, and claims to identify trends and opportunities.
Prepare reports and recommendations for underwriting leadership decisions.
Develop training materials and reference guides for underwriting, claims, marketing, and agents.
Perform compliance audits and quality reviews to ensure regulatory adherence.
Monitor vendor performance and cost effectiveness of underwriting vendors.
Evaluate data sources, tools, and operational solutions through cost-benefit analysis.
Collaborate with business units to resolve operational issues and improve workflows.
Maintain accurate operational documentation and process maps.
Track KPIs, audit results, and vendor metrics.

Skills

Analytical thinking

Problem-solving

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree in business, Insurance, Risk Management, or related field

Tools

MS Office Suite (Excel, Word, PowerPoint)

Job description

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to join our growing organization! The Underwriting Operations Specialist supports the Underwriting Operations Manager in the administration, enhancement, and execution of operational processes within the Underwriting Department. This role works closely with the Manager to improve efficiency, compliance, workflow effectiveness, and system performance across underwriting operations.

The Specialist assists with operational audits, vendor management, technology initiatives, data analysis, training development, process documentation, and implementation of new underwriting tools and procedures. The position serves as a key resource for identifying operational trends, supporting compliance efforts, and ensuring consistent execution of underwriting processes while collaborating with Underwriting, Claims, Marketing, IT, and other departments.

Duties & Responsibilities

Partner with the Underwriting Operations Manager to support operational initiatives, process improvements, and departmental projects.
Assist in identifying opportunities to utilize artificial intelligence (AI), automation, and technology solutions to improve underwriting efficiency, accuracy, and compliance.
Support the testing, implementation, and maintenance of underwriting systems, workflows, and operational enhancements.
Collaborate with the Underwriting Quality Assurance (QA) team to document business requirements, conduct testing, and validate process improvements.
Participate in change management activities, including communications, training coordination, and adoption support for new systems and procedures.
Conduct reviews of underwriting policies, transactions, and claims to identify trends, patterns, and opportunities for improvement.
Prepare reports, analyses, and recommendations to support underwriting leadership decision-making.
Assist in developing and maintaining training materials, job aids, reference guides, and educational resources for Underwriting, Claims, Marketing, and Independent Agents.
Perform compliance-related audits and quality reviews to ensure adherence to regulatory requirements, company guidelines, and underwriting standards.
Support monitoring and analysis of underwriting vendor performance, utilization, service levels, and cost effectiveness.
Assist with evaluating data sources, tools, and operational solutions through research and cost-benefit analysis.
Partner with underwriting, claims, IT, and other business units to resolve operational issues and improve workflow efficiencies.
Maintain accurate operational documentation, procedures, and process maps.
Compile and track key performance indicators (KPIs), audit results, vendor metrics, and operational outcomes.
Assist with special projects, system conversions, regulatory initiatives, and cross-functional business efforts as assigned.
Provide operational support and guidance to underwriting staff regarding procedures, systems, and best practices.
Serve as a backup resource for critical operational functions within the Underwriting Department.

Qualifications & Skills

Bachelor's degree in business, Insurance, Risk Management, or a related field preferred.
3+ years of experience in insurance operations, underwriting, policy administration, or related insurance functions.
Working knowledge of personal auto insurance underwriting principles, processes, and regulatory requirements.
Experience with operational reporting, audits, process improvement, or quality assurance activities preferred.
Ability to exercise sound judgement when handling confidential, compliance-sensitive, and/or operationally sensitive information
Strong analytical and problem-solving skills with the ability to identify trends and recommend practical solutions.
Experience supporting system implementations, workflow enhancements, or technology initiatives is preferred.
Ability to learn and utilize AI and automation tools to support operational objectives.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Ability to collaborate effectively across departments and with external vendors.
Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and reporting tools.
Demonstrated attention to detail, accuracy, and commitment to continuous improvement.

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive: