Underwriting Data Support Specialist - Personal and Commercial Lines

Western National Insurance Group; Edina (MN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Life insurance

Disability insurance

401(k) with matching

Wellbeing program with fitness access

Paid time off including holidays and (

Tuition reimbursement for approved job

Job summary

Western National Insurance Group is seeking a Support Specialist I to join our team in Minnesota. The role provides administrative support to underwriters and agencies, handling submissions and maintaining routine reports, while supporting the underwriting team and promoting our customer-centric approach.

As The Relationship Company, we emphasize friendly, efficient service and ongoing professional development.

Qualifications

• Proficient typing of numbers and text.
• Strong verbal and written communication.
• Attention to detail in document handling.
• Ability to follow defined processes and meet deadlines.
• Customer service orientation and problem-solving.
• Experience with core office systems and software packages.

Responsibilities

• Provide administrative support to underwriters and agencies by rating and entering transactions.
• Enter new business submissions and identify additional submissions to prevent duplication.
• Update routine reports and understand information for decision making.
• Assist with special projects and other duties as assigned.
• Gather input and offer recommendations to resolve moderately complex problems.
• Maintain customer experience standards in all interactions.
• Coordinate with internal departments and team members to ensure timely responses.

Skills

Typing

Communication

Attention to detail

Time management

Customer service

Follow a process

Written and oral communication

Relationship-building

Education

High school diploma or equivalent

Tools

Office software

Core systems

Job description

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Support Specialist I to join our team!

The individual in this role will have the opportunity to provide administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting our underwriting team. This is an excellent opportunity to build upon quality underwriting support skills and become a valued team member with The Relationship Company®.

What are the responsibilities and opportunities of this role?

• Indexes new documents to file by document type and handling department.
• Enters new business submissions and identifies additional submissions and active policies to prevent duplication.
• Updates routine reports and understands information.
• Performs special projects and other duties as assigned.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.
• Creates and delivers varied types of messages and information.
• Contacts other internal departments and team members.

Requirements

What are the must-have qualifications for a candidate?

• Proficient in typing both numeric and alphabetic characters.
• Good communication skills.
• Demonstrated attention to detail.
• Effective oral and written communication skills.
• Ability to follow a process.
• Good time management skills and ability to meet deadlines.
• Customer service skills.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Compensation overview

The full hiring range for this role is $20.50, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off - including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.