Commercial Lines Support Specialist I

Western National Insurance Group; Seattle, Northern (WA, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Life insurance

Disability insurance

HSA/FSA

401(k) matching

Tuition reimbursement

Paid time off

Bonus opportunities

Hybrid work options

Job summary

Western National Insurance Group in Seattle is seeking a Support Specialist I to join our team. This hybrid/in-office role focuses on data entry of new business, renewals, and endorsements, with emphasis on accurate record-keeping and customer service.

Ideal candidate will have strong communication, attention to detail, time management, and proficiency with core systems. We offer a comprehensive benefits package, flexible hybrid work arrangements, and opportunities for growth within a

Qualifications

• Good communication skills.
• Eye for detail.
• Effective oral and written communication.
• High school diploma or equivalent.
• Time management and ability to meet deadlines.
• Customer service skills.
• Proficient use of various core systems and software.
• Relationship-building skills.

Responsibilities

• Keeps accurate and current records in designated systems accessible to others.
• Updates routine reports and understands information.
• Performs duties that are routine and clerical in nature.
• Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly and maintaining a positive attitude.
• Frequently contacts other internal departments and team members.
• Performs special projects and other duties as assigned.

Skills

Communication skills

Eye for detail

Oral and written communication

Time management

Customer service skills

Proficient with core systems

Relationship-building skills

Education

High school diploma or equivalent

Job description

Description

* This is a hybrid/in-office position and is not available as a fully remote role.*

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company”, we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Support Specialist I to join our team!

The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements.

What are the responsibilities and opportunities of this role?

• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and understands information.
• Performs duties that are routine and clerical in nature.
• Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Frequently contacts other internal departments and team members.
• Performs special projects and other duties as assigned.

Requirements

What are the must-have qualifications for a candidate?

• Good communication skills.
• Demonstrated eye for detail.
• Effective oral and written communication skills.
• High school diploma or equivalent.

What will our ideal candidate have?

• Ability to follow established processes and procedures.
• Time management and ability to meet deadlines.
• Customer service skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Compensation overview

The full hiring range for this role is $20.76 - $28.05, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.