Underwriting Client Specialist II

Quincy Mutual Group; Quincy (MA); Hybrid; USD 53,000 - 58,000; Full time

Job summary

Quincy Mutual Group in Massachusetts seeks an Underwriting Client Specialist II to join our team. The role emphasizes client communication, risk evaluation, and ensuring accurate policy transactions within a collaborative, service‑oriented environment.

This position supports Personal Lines underwriting with data‑driven insights, process improvements, and mentoring for entry‑level staff while delivering outstanding service to agents and clients.

Qualifications

• 2–3 years in underwriting or insurance operations preferred.
• Knowledge of property & casualty products; Personal Lines preferred.
• Strong communication and analytical skills.

Responsibilities

• Analyze complex applications and determine eligibility and risk.
• Process advanced underwriting tasks with high accuracy.
• Mentor entry‑level team members and drive process improvements.
• Serve as primary contact for agents and clients; resolve complex inquiries.

Skills

Underwriting

Data analysis

Communication

Customer service

Education

Bachelor's degree

Tools

Underwriting tools

Job description

This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

Position Summary

The Underwriting Client Specialist II utilizes foundational underwriting knowledge to take on more advanced responsibilities in client communication, risk evaluation, and operational excellence. This role is a key resource in facilitating client‑underwriter interactions, ensuring the accuracy and efficiency of policy transactions, and delivering exceptional service. The position requires a proactive individual with strong analytical skills, advanced communication abilities, and a collaborative mindset. The ideal candidate will expand their expertise in underwriting principles, contribute to process improvements, and drive results while upholding company standards.

This role supports all underwriting with an immediate focus on Personal Lines.

Principal Accountabilities

1. Planning and Delivery

• Analyze and evaluate more complex insurance applications to determine eligibility, coverage options, and risk profiles.
• Process advanced underwriting tasks efficiently, maintaining a high level of accuracy and adherence to established guidelines.
• Stay current with underwriting guidelines, company policies, and evolving industry regulations.
• Assist in training and mentoring entry‑level team members to ensure consistency in task execution and knowledge sharing.
• Take initiative in identifying and implementing process improvements to enhance underwriting workflows.
• Responsible for policy reinstatement review within outlined authority level.

2. Business Insight and Analytics

• Utilize advanced data‑driven insights to assess risk and recommend customized policy terms.
• Conduct in‑depth analysis of underwriting metrics and trends, providing actionable insights to management.
• Participate in projects to enhance underwriting processes, leveraging feedback and data analysis.
• Monitor and improve the accuracy of underwriting outputs to align with organizational goals.

3. Communication and Relationship Building

• Participate in agency visits and training.
• Act as the primary contact for agents and clients, addressing inquiries and resolving complex issues promptly and effectively.
• Strengthen relationships with internal and external stakeholders, fostering collaboration and mutual trust.
• Lead communication efforts to ensure clear positive alignment between underwriting teams, agents, and clients.
• Advocate for client needs while balancing organizational objectives and risk considerations.
• Provide guidance and support to entry‑level team members, sharing expertise and promoting professional growth.
• Demonstrate initiative by suggesting improvements to underwriting guidelines based on trends and agent feedback.
• Actively participate in cross‑departmental initiatives to contribute to broader business objectives.
• Uphold and promote positive engagement, encouragement, and collaboration amongst team members and other departments.

Job Requirements

Experience

• Minimum 2-3 years of experience in an underwriting and/or insurance operations role preferred.
• Knowledge of property and casualty insurance products required; comprehension with Personal Lines strongly preferred.
• Effective customer service skills in prior role(s).
• Ability to handle advanced clerical and technical tasks in a fast-paced professional office environment.

Education

• Bachelor’s degree preferred but not required.
• Further education/experience in insurance-related fields is an advantage.

Skills

• Advanced proficiency in multiple operating systems and underwriting tools.
• Strong analytical and problem‑solving skills with a focus on detail and accuracy.
• Excellent written and verbal communication skills with an ability to adapt to diverse audiences.
• Exceptional organizational skills, with the ability to manage competing priorities and meet deadlines.
• Strong interpersonal skills and the ability to build lasting relationships with clients and colleagues.

Salary Range

$53,000 - $58,000. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience and qualifications.