Undergraduate Program Coordinator

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

University of Michigan's Sweetland Center for Writing seeks a Student Administrative Assistant to support two large undergraduate programs—Peer Writing and the Minor in Writing. The role emphasizes organization, communication, and relationship-building across faculty and staff.

The successful candidate will handle recruitment, admissions, scheduling, and budget duties while ensuring compassionate, inclusive service to a diverse student body. Hybrid work options apply.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Two years of higher education experience or related work experience.
• Excellent written and verbal skills; strong organization and attention to detail.
• Ability to work independently and as part of a team with diverse students.

Responsibilities

• Plan and coordinate recruitment and admission processes for programs.
• Coordinate student hiring, schedules, attendance, and timesheets for staff and consultants.
• Assist with outreach events, awards, and program recognition activities.
• Manage budgets and prepare utilization and metrics reports.
• Support Minor in Writing and Writing 420 course-related administration.

Education

Associate's degree or equivalent combination of education and experience

Bachelor's degree

Tools

Microsoft Excel

Google Suite

M-Pathways

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume in a single document to be uploaded in the online application. The cover letter should address your specific interest in the position and outline the skills and experience that directly relate to this position.

Who We Are

The Gayle Morris Sweetland Center for Writing is a comprehensive writing center that supports student writing at all levels and in all forms and modes.

To accomplish this mission, Sweetland oversees the College of LSA's First-Year and Upper-Level writing requirements, offers one-to-one tutoring for undergraduate and graduate students in our faculty-led Writing Workshop and undergraduate Peer Writing Center, and teaches writing courses from the 100 to the graduate level.

In addition, Sweetland offers the Sweetland Minor in Writing, teaches and supports new media and multimodal forms of writing, and runs the invitational Dissertation Writing Institute and Sweetland Fellows Seminar. Sweetland offers consultations and workshops for instructors and students across the University and conducts research on writing.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

The Sweetland Center for Writing seeks a Student Administrative Assistant with exceptional organizational, communication, interpersonal, and relationship-building skills to serve as our Undergraduate Program Coordinator. This position provides staff support for two of our largest undergraduate programs - the Peer Writing Program and Minor in Writing Program. The coordinator plays an active role in supporting these student-focused programs in collaboration with Sweetland faculty and administrative team. The successful candidate will contribute to our positive and inclusive work community by building partnerships across the university.

Responsibilities*

Key responsibilities of this position include, but are not limited to:

• Plan and coordinate recruitment and admission processes including advertising, application process, application scoring, and notifications. Process Writing 300 and 301 course permissions and create admissions reports.
• Plan and assist with welcome and training meetings and other events as needed.
• Coordinate the student hiring process. Create and manage work schedules every term for consultants and receptionists, monitor attendance and shift changes, and approve time for consultants, receptionists, and program assistants.
• Coordinate peer writing consultants' participation in outreach activities. Assist with commencement recognition items.
• Manage compensation and hosting budgets.
• Compile and manage utilization reports and annual consultation metrics.

Minor in Writing (MiW) Program - 40%

• Manage administrative aspects of the Minor in Writing program in collaboration with the program director.
• Maintain degree audit details with the Registrar's Office.
• Plan and coordinate recruitment and admission processes including advertising, application process, scoring, notifications, declarations, Writing 220 and 420 course permissions, and admissions reports.
• Plan and coordinate welcome meetings, commencement, and other events as needed.
• Maintain online resources and provide support to faculty advisors regarding student degree audits (e.g., non-LSA students, credits, course sharing, etc.).
• Track progress of Minors to ensure Writing 420 (capstone) offerings meet the demand and issue permissions.
• Hire and train undergraduate MiW student ambassadors.
• Coordinate work assignments and program needs in conjunction with the program director.

General Administrative Support - 20%

• Provide backup front desk support to the Student Services Assistant. Respond to walk-in questions, manage Writing Workshop questions, changes, and in-person student check-ins.
• Spring/Summer support: Manages Writing Workshop (one-to-one writing consultations with faculty), course enrollment tracking, permissions, and questions. Orders course evaluations for spring courses.
• Provide support to the Academic Program Manager as needed.
• Participate in LUGS (LSA Undergraduate Student Services) meetings to stay up to date on University and LSA policies and best practices.

Required Qualifications*

Associate's degree or equivalent combination of education and experience; at least two years of experience working in higher education; excellent written and verbal skills; excellent interpersonal skills and demonstrated ability to work effectively, efficiently, and sensitively with a diverse group of students; demonstrated ability to take initiative, exercise independent judgment, and employ basic reasoning skills; excellent organizational skills and attention to detail; self-starter with the ability to work both independently and as a member of a team; strong commitment to continuous improvement of services and procedures; and experience working with spreadsheets.

Desired Qualifications*

Bachelor's degree; three years of experience working in academic student services; experience supervising undergraduate students; advanced skills in Microsoft Excel; experience with Google
suite applications; experience with M-Pathways curriculum and student administration modules; and knowledge of UM and/or LSA policies and procedures related to curriculum and student services.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

The salary range is $41,600- $52,000. A higher salary may be offered based on equity and the selected candidate's experience.

This position also requires occasional evening or weekend work and the ability to load and transport program materials weighing up to 25 pounds on a cart or other mechanism across campus for various events.

Currently, Sweetland follows a hybrid schedule. There is an opportunity for staff to work remotely up to two days per week during the academic year and up to three days per week during the spring/summer months. This current arrangement is subject to change based on LSA guidelines and unit needs.

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.