Unarmed Security Supervisor — Field Ops Lead (NY)

Inter-Con Security Systems, Inc.; New York (NY); On-site; USD 33,062 - 34,440; Full time

Job summary

Inter-Con Security Systems, Inc. is seeking an Unarmed Special Resource Officer (SRO) for NY to oversee daily security operations, ensuring posts are staffed and safety is maintained for clients and staff. You will lead, train, and support guards while enforcing site orders and procedures.

This role requires supervisory experience, strong communication, and decisive incident management. Availability for varied shifts, including nights and weekends, is expected, with a focus on professional

Qualifications

• High school diploma or equivalent required.
• 2-4 years security experience with at least 2 years in a supervisory role.
• Valid security license/guard card (as required by state law).
• Valid Driver's License with no discrepancies.
• Strong communication, leadership, and problem-solving skills.
• Ability to write clear and accurate reports.
• Must be able to stand, walk, and perform patrol duties as required.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Supervise and coordinate the activities of security officers during assigned shifts.
• Conduct regular patrols, inspections, and audits of the site to ensure compliance with safety and security standards.
• Maintain accurate logs, incident reports, and documentation.
• Ensure all officers are properly trained, equipped, and briefed on daily responsibilities.
• Provide immediate response to incidents, emergencies, and alarms.
• Enforce company policies, client procedures, and applicable regulations.
• Address performance issues, provide coaching, and escalate concerns when necessary.
• Serve as a liaison between site management, clients, and security personnel.
• Assist with the onboarding and field training for new officers.
• Investigate incidents and prepare detailed reports.
• Support continuous improvement and maintain high standards of professionalism and customer service.

Skills

Leadership

Communication

Problem-solving

Report-writing

Patrol duties

Stress management

Customer service awareness

Team coordination

Education

High school diploma or equivalent

Job description

Inter-Con Security Systems, Inc. is seeking an Unarmed Special Resource Officer (SRO) for NY to oversee daily security operations, ensuring posts are staffed and safety is maintained for clients and staff. You will lead, train, and support guards while enforcing site orders and procedures.

This role requires supervisory experience, strong communication, and decisive incident management. Availability for varied shifts, including nights and weekends, is expected, with a focus on professional