Unarmed Special Resource Officer (SRO) NY (86326)

Inter-Con Security Systems, Inc; New York (NY); On-site; USD 52,000 - 80,000; Full time

Job summary

Inter-Con Security is seeking a Security Supervisor to oversee daily security operations, ensuring staffing coverage and a safe environment for clients, employees, and visitors. The role provides leadership, training, and support to officers while enforcing policies and post orders.

The candidate will supervise shifts, conduct site patrols, maintain logs, and respond to incidents. Strong communication, supervision experience, and the ability to manage stressful situations are essential.

Qualifications

• High school diploma or equivalent; security or criminal justice education preferred.
• Minimum 2–4 years of security experience, with at least 2 years in a supervisory role.
• Valid security license/guard card (as required by state law).
• Valid Driver's License with no discrepancies
• Strong communication, leadership, and problem-solving skills.
• Ability to write clear and accurate reports.
• Must be able to stand, walk, and perform patrol duties as required.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Supervise and coordinate the activities of security officers during assigned shifts.
• Conduct regular patrols, inspections, and audits of the site to ensure compliance with safety and security standards.
• Maintain accurate logs, incident reports, and documentation.
• Ensure all officers are properly trained, equipped, and briefed on daily responsibilities.
• Provide immediate response to incidents, emergencies, and alarms.
• Enforce company policies, client procedures, and applicable regulations.
• Address performance issues, provide coaching, and elevate concerns when necessary.
• Serve as a liaison between site management, clients, and security personnel.
• Assist with the onboarding and field training for new officers.
• Investigate incidents and prepare detailed reports.
• Support continuous improvement and maintain high standards of professionalism and customer service.

Skills

Leadership

Conflict resolution

Attention to detail

Emergency response

Customer service awareness

Time management

Security procedures & access control

Education

High school diploma or equivalent

Security license/guard card

Driver's License

Job description

The Security Supervisor is responsible for overseeing daily security operations, ensuring all posts are staffed, and maintaining a safe and secure environment for clients, employees, and visitors. This position provides leadership, training, and support to security officers while enforcing company policies, procedures, and post orders.

Key Responsibilities

• Supervise and coordinate the activities of security officers during assigned shifts.
• Conduct regular patrols, inspections, and audits of the site to ensure compliance with safety and security standards.
• Maintain accurate logs, incident reports, and documentation.
• Ensure all officers are properly trained, equipped, and briefed on daily responsibilities.
• Provide immediate response to incidents, emergencies, and alarms.
• Enforce company policies, client procedures, and applicable regulations.
• Address performance issues, provide coaching, and elevate concerns when necessary.
• Serve as a liaison between site management, clients, and security personnel.
• Assist with the onboarding and field training for new officers.
• Investigate incidents and prepare detailed reports.
• Support continuous improvement and maintain high standards of professionalism and customer service.

Work Environment

• Indoor and outdoor settings
• Managing Shift-based schedule, including nights, weekends, and holidays
• May involve exposure to varying weather conditions and extended periods of standing, walking and driving

Qualifications

• High school diploma or equivalent required; security or criminal justice education preferred.
• Minimum 2–4 years of security experience, with at least 2 years in a supervisory role.
• Valid security license/guard card (as required by state law).
• Valid Driver's License with no discrepancies
• Strong communication, leadership, and problem-solving skills.
• Ability to write clear and accurate reports.
• Must be able to stand, walk, and perform patrol duties as required.
• Ability to handle stressful situations calmly and professionally.

Skills & Competencies

• Leadership and team direction
• Conflict resolution
• Attention to detail
• Emergency response
• Customer service awareness
• Time management
• Knowledge of security procedures and access control systems