Unarmed Public Safety Officer

New England Security; Massachusetts; On-site; USD 28,000 - 34,000; Full time

Job summary

New England Security is seeking a Public Safety Officer to maintain a safe, welcoming environment for employees, visitors, residents, guests, property, and company assets. The role emphasizes visibility, strong communication, and strict adherence to post orders.

Responsibilities include access control, completing detailed security reports, and responding promptly to emergencies. Candidates should have a high school diploma, solid report-writing ability, and the flexibility to work nights and

Qualifications

• High school diploma or equivalent is required.
• Experience in security/public safety preferred.
• Ability to communicate clearly and write detailed reports.
• Strong observation and situational awareness.
• Ability to work independently or in a team.

Responsibilities

• Maintain a professional, highly visible, and approachable public safety presence throughout the assigned property.
• Monitor entrances and exits.
• Identify and report suspicious persons, vehicles, activity, safety hazards, property damage, unsecured doors, and other security or safety concerns.
• Monitor access to the property and ensure only authorized individuals enter controlled or restricted areas.
• Verify identification, credentials, visitor authorization, or access permissions when required.
• Maintain visitor, contractor, vendor, delivery, and other required access logs.
• Assist employees, visitors, residents, guests, and members of the public in a professional and courteous manner.
• Provide directions and general assistance while maintaining appropriate safety and security awareness.
• Enforce property rules, policies, post orders, and safety procedures professionally and respectfully.
• Use communication and de-escalation techniques whenever appropriate to resolve situations safely.
• Notify management, law enforcement, fire departments, EMS, or other emergency services when circumstances require escalation.
• Preserve incident scenes and protect evidence when appropriate until management or emergency responders arrive.
• Never exceed assigned authority or engage in unnecessary physical confrontation.
• Complete detailed Daily Activity Reports.
• Complete incident reports whenever required.
• Documenting safety hazards, maintenance concerns, property damage, and suspicious activity.
• Complete reports before the end of the assigned shift whenever possible.
• Communicate serious incidents or urgent concerns to management promptly.

Skills

Communication

Observation

Situational awareness

Report writing

Calm under pressure

Teamwork

Independent work

Education

High school diploma or equivalent

Experience in security/public safety (preferred)

Job description

New England Security is a full-service security company specializing in armed and unarmed security guard patrol services, private investigations and corporate security services, with the professional experience and resources to provide superior protection to our clients.

If you like protecting people, safeguarding properties, patrolling areas to ensure safety, and working in tandem with law and order departments, then the position of a Security Officer will suit you best.

Position Summary

The Public Safety Officer is a hands-on security and safety position responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, residents, guests, property, and company assets.

The Public Safety Officer performs duties including access control and completing detailed security reports.

This position requires a professional and highly visible presence, strong situational awareness, excellent communication skills, and the ability to respond appropriately to routine security concerns, safety issues, and emergency situations.

Primary Public Safety Responsibilities

• Maintain a professional, highly visible, and approachable public safety presence throughout the assigned property.
• Monitor entrances and exits
• Identify and report suspicious persons, vehicles, activity, safety hazards, property damage, unsecured doors, and other security or safety concerns.
• Monitor access to the property and ensure only authorized individuals enter controlled or restricted areas.
• Verify identification, credentials, visitor authorization, or access permissions when required.
• Maintain visitor, contractor, vendor, delivery, and other required access logs.
• Assist employees, visitors, residents, guests, and members of the public in a professional and courteous manner.
• Provide directions and general assistance while maintaining appropriate safety and security awareness.
• Enforce property rules, policies, post orders, and safety procedures professionally and respectfully.
• Use communication and de-escalation techniques whenever appropriate to resolve situations safely.
• Immediately notify management, law enforcement, fire departments, EMS, or other emergency services when circumstances require escalation.
• Preserve incident scenes and protect evidence when appropriate until management or emergency responders arrive.
• Never exceed assigned authority or engage in unnecessary physical confrontation.
• Complete detailed Daily Activity Reports.
• Complete incident reports whenever required.
• Documenting safety hazards, maintenance concerns, property damage, and suspicious activity.
• Completing reports before the end of the assigned shift whenever possible.
• Immediately communicating serious incidents or urgent concerns to management.

Professional Conduct

Public Safety Officers are expected to maintain a high level of professionalism at all times.

Officers must:

• Arrive on time, properly uniformed, and ready for duty.
• Maintain a clean and professional appearance.
• Remain alert and attentive throughout the entire shift.
• Remain at the assigned post or patrol area unless properly relieved or directed otherwise.
• Treat all individuals professionally, respectfully, and impartially.
• Avoid unnecessary personal cell phone use and other distractions while on duty.
• Maintain confidentiality regarding security operations, incidents, client information, access procedures, and other sensitive information.
• Follow all company policies, site-specific post orders, safety procedures, and lawful management instructions.
• Never sleep while on duty.
• Never abandon an assigned post.
• Never leave the property without proper authorization or relief.

Qualifications

Required:

• High school diploma or equivalent.
• Previous security, public safety, military, law enforcement, customer service, or related experience preferred.
• Ability to communicate clearly and professionally.
• Ability to write clear, accurate, and detailed reports.
• Strong observation and situational-awareness skills.
• Ability to remain calm and make sound decisions during emergencies.Ability to interact professionally with employees, visitors, residents, guests, and members of the public.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to understand and follow written post orders and verbal instructions.

Preferred Certifications:

• First Aid/CPR/AED
• Crowd Management
• De-escalation or Crisis Response Training
• Other applicable state or site-specific security/public safety certifications

Physical & Working Requirements

• Ability to stand and walk for extended periods.
• Ability to conduct interior and exterior patrols in varying weather conditions.
• Ability to climb stairs and access designated patrol locations.
• Ability to respond promptly to incidents when required.
• Ability to work nights, weekends, holidays, and varying schedules based on operational needs.
• Ability to operate radios, mobile reporting applications, access-control systems, CCTV systems, and other security technology.

Core Expectations

The Public Safety Officer serves as a visible, professional, and proactive presence responsible for helping protect people, property, and assets while promoting a safe and welcoming environment .

Public Safety Officers are expected to:

The position requires officers to remain actively engaged throughout the shift, maintain strong situational awareness, provide professional assistance to the public, and respond appropriately to security, safety, and emergency situations.