Unarmed Patrol & Customer Service Officer — Retail/Mall

AUS; Paramus (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits Package

Perks Program

Job summary

Allied Universal is seeking a Security Guard (Unarmed Patrol) in Paramus, NJ. You will provide customer service to tenants, shoppers, and employees while patrolling a retail/mall site and maintaining a visible security presence.

The role requires 1 year of security experience, HS diploma, and may require CPR or licensing. Shifts are part of a full-time schedule with pay around $19.50/hour.

Qualifications

• At least 1 year of security-related experience.
• CPR certification preferred.
• Ability to lift more than 20 pounds preferred.
• Guard card or license preferred.
• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check will be conducted as required by law.
• Drug screen required where permitted by law.
• Licensing requirements may be required before employment.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service to tenants, shoppers, visitors, and/or employees by carrying out site-specific procedures and policies, and, when appropriate, emergency response activities at a retail and mall location.
• Respond to incidents, customer concerns, and critical situations calmly and professionally, escalating as needed.
• Conduct regular and random unarmed patrols of retail common areas, entrances, parking areas, loading areas, and surrounding perimeter to deter unauthorized activity.
• Monitor access points and report suspicious behavior, hazards, property damage, and policy violations to appropriate personnel.
• Prepare clear, accurate incident and patrol reports while maintaining professionalism and supporting a positive visitor experience.

Skills

Customer service

CPR certification

Lifting 20 lbs

Guard license

Age 18+ (unarmed)

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Guard (Unarmed Patrol) in Paramus, NJ. You will provide customer service to tenants, shoppers, and employees while patrolling a retail/mall site and maintaining a visible security presence.

The role requires 1 year of security experience, HS diploma, and may require CPR or licensing. Shifts are part of a full-time schedule with pay around $19.50/hour.