Unaccompanied Alien Children Program Intakes Specialist

Credence; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k)

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Credence seeks an Unaccompanied Alien Children Program Intakes Specialist to support intake and placement operations by reviewing referrals, coordinating with stakeholders, maintaining case records, and ensuring timely processing. This role serves as a key contact point to ensure accurate documentation, effective communication, and compliant case management.

The successful candidate will collaborate with program staff, government partners, and external stakeholders while handling sensitive

Qualifications

• Bachelor's degree in a related field.
• Experience supporting intake operations, case management, or related services.
• Strong written and verbal communication skills.
• Ability to coordinate with multiple stakeholders in fast-paced settings.

Responsibilities

• Receive, review, and process intake referrals in accordance with procedures.
• Assess referral information to facilitate timely case processing and placement decisions.
• Coordinate with internal teams, service providers, and external stakeholders.
• Maintain accurate intake records, case files, and supporting documentation.
• Monitor intake activities and ensure cases are processed within timelines.
• Analyze case information and make appropriate recommendations.
• Respond to inquiries and provide information on procedures and status.
• Collaborate with multidisciplinary teams to support service delivery.
• Prepare reports and documentation related to intake and placement activities.
• Ensure data quality in intake tracking systems and records.
• Support process improvements to enhance intake operations.
• Maintain confidentiality and safeguard sensitive information.

Skills

Analytical skills

Organizational skills

Communication skills

Multitasking

Education

Bachelor's degree in Social Work, Human Services, Public Administration, Criminal Justice, Psychology, Sociology, Child Welfare, International Relations, or related field

Tools

Microsoft Office

Job description

Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries and tackle important Federal challenges that make a lasting impact.

Position Summary

Credence is seeking an Unaccompanied Alien Children Program Intakes Specialist to support intake and placement operations by reviewing referrals, coordinating with stakeholders, maintaining case records, and facilitating timely case processing activities.

This role serves as a critical point of contact in the intake process and helps ensure accurate documentation, effective communication, and timely case coordination.

The successful candidate will work closely with program staff, service providers, government partners, and external stakeholders to support intake operations, assess case information, and facilitate appropriate placement recommendations.

This position requires strong organizational skills, sound judgment, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

Responsibilities include, but are not limited to the duties listed below:

• Receive, review, and process intake referrals in accordance with established procedures.
• Assess referral information and supporting documentation to facilitate timely case processing and placement decisions.
• Coordinate with internal teams, service providers, and external stakeholders throughout the intake process.
• Maintain accurate and complete intake records, case files, and supporting documentation.
• Monitor intake activities and ensure cases are processed within established timelines.
• Analyze case information and make appropriate recommendations based on available data and program requirements.
• Respond to inquiries and provide information regarding intake procedures and case status updates.
• Collaborate with multidisciplinary teams to support effective case coordination and service delivery.
• Prepare reports, summaries, and documentation related to intake and placement activities.
• Ensure data quality and accuracy within intake tracking systems and records.
• Support process improvement efforts designed to enhance intake operations and case management activities.
• Maintain confidentiality and safeguard sensitive information in accordance with organizational policies and procedures.

Bachelor's degree in Social Work, Human Services, Public Administration, Criminal Justice, Psychology, Sociology, Child Welfare, International Relations, or a related field.

Minimum of two (2) years of relevant professional experience supporting intake operations, case management, child welfare, refugee services, immigration services, social services, human services programs, or related fields.

Experience reviewing referrals, applications, case files, or intake documentation.

Experience coordinating with multiple stakeholders to support case management, intake, or placement activities.

Knowledge of case management principles, intake processes, and service coordination practices.

Experience assessing information, exercising sound judgment, and making recommendations based on established guidelines.

Strong analytical, organizational, and problem-solving skills.

Excellent written, verbal, and interpersonal communication skills.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience maintaining detailed records, documentation, and case management systems.

Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Ability to work collaboratively with diverse stakeholders and multidisciplinary teams.

Ability to work rotating schedules, including evenings, weekends, and holidays, as required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources