Umi Bus Person-Part Time

Infor; Temecula (CA); On-site; USD 17,000 - 19,000; Full time

Job summary

Pechanga Resort and Casino in Temecula, CA seeks a Front-of-House Busser to support servers and guests. The role creates a smooth table service flow by clearing, resetting, and assisting during service, while maintaining a welcoming atmosphere for every guest.

Qualified candidates should have at least 6 months' experience and the necessary certifications, with the ability to read, write, and communicate effectively with guests and team members.

Qualifications

• At least 6 months experience preferred for successful performance.
• Ability to read, write and comprehend simple instructions and memos.
• Ability to present information clearly in one-on-one and small groups.

Responsibilities

• Clearing tables after guests finish their meals.
• Clearing soiled china, glassware and silverware during service.
• Resetting tables to standard as directed by management.
• Maintaining water service throughout the meal.
• Providing bread service to each table as per the menu.
• Assisting servers with small duties during service.
• Acting as ambassador for guests; relay messages to servers.
• Providing personalized guest service and warm greetings.
• Other duties as assigned.

Skills

Tray service

Take direction

Education

Class B gaming license

Food Handlers Certificate

Tips Certification

Job description

GENERAL SUMMARY

Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware through out guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service through out meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties through out service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests when ever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Other duties as assigned.

ACCOUNTABILITY:

The F&B Busser does not have any supervisory responsibilities.

EXPERIENCE/TRAINING/EDUCATION: At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class “B” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS/ABILITIES:

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management.