Umi Bus Person-PT - Requisition #291998

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading resort and casino in Temecula is looking for a Busser to support the dining experience by assisting servers and ensuring guest satisfaction. Responsibilities include clearing tables, maintaining water service, and providing personalized service to each table. Candidates should have at least 6 months of experience and possess a Class 'B' gaming license, as well as Food Handlers and Tips Certifications. This position offers a dynamic work environment with opportunities to engage with guests.

Qualifications

• Must qualify to obtain and maintain a Class 'B' gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

Responsibilities

• Clear tables after guests are done with their meals.
• Maintain water service throughout the meal for guests.
• Be an ambassador for the guests, communicating their needs to the server.

Skills

Ability to perform tray service

Personable demeanor

Knowledgeable about menu and offerings

Ability to take direction

Education

At least 6 months experience preferred

Job description

General Summary

Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assists in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

Key Responsibilities

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Providing bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests whenever possible.
• Providing personalized guest service to each table, interacting with guests, smiling and offering warm greetings and farewells.
• Other duties as assigned.

Accountability

The F&B Busser does not have any supervisory responsibilities.

Qualifications and Guidelines

Experience/Training/Education: At least 6 months experience is preferred to successfully perform this job.

Communication Skills

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. The position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, it requires the ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

This position requires the ability to add and subtract two‑digit numbers and to multiply and divide with 10's and 100's. It also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. It also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify to obtain and maintain a Class “B” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

Skills / Abilities

• Ability to perform tray service. In many of the dinner houses tart service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management.

Other Qualifications

• Bussers need to be personable.
• Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.