Coveside Grill Bus Person - Requisition #395427

Infor; Temecula (CA); On-site; USD 19,286 - 24,796; Full time

Job summary

Pechanga Resort and Casino in Temecula, CA is seeking a Busser to support servers and enhance guest dining experiences. You will clear tables, reset settings, and ensure smooth service flow while maintaining friendly, attentive guest interactions.

Responsibilities include clearing dishes, delivering bread, assisting with server tasks, and upholding Four Diamond service standards. Training through Pechanga University is provided to develop service excellence.

Qualifications

• Must qualify to obtain and maintain a Class A gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.
• Must be personable and knowledgeable about the restaurant and resort amenities.
• There are service-related classes within 90 days through Pechanga University.

Responsibilities

• Clearing tables after guests are finished with their meal.
• Clearing soiled china, glassware, and silverware throughout the dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout the meal.
• Providing bread service to each table as specified by the outlet.
• Assisting servers with small duties during service.
• Being an ambassador for guests and relaying messages to servers.
• Providing personalized guest service and greeting guests warmly.
• Other duties as assigned.

Skills

Tray service

Direction following

Interpersonal skills

Guest service

Job description

GENERAL SUMMARY

Bus Persons are a secondary service line of support for the guests in the dinner houses. Bus Persons are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware through out guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service through out meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties through out service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests when ever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Other duties as assigned.

ACCOUNTABILITY

The F&B Busser does not have any supervisory responsibilities.

EXPERIENCE/TRAINING/EDUCATION

At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class "A" gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS/ABILITIES

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management.

OTHER QUALIFICATIONS

• Bussers need to be personable.
• Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the Pechanga University.