Ultra Optics - Phone Support Technician

Luxottica; Brooklyn Park (MN); On-site; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for scheduling deliveries, installations, and providing on-site training for advanced machinery. You will also perform repairs, diagnostics, and customer support, ensuring high levels of customer satisfaction. This position offers the opportunity to work with cutting-edge technology in a supportive environment that values your contributions. If you are passionate about technical work and customer service, this is the perfect opportunity to grow your career in a dynamic and innovative field.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 4+ years of experience in technical or mechanical roles.
• Excellent aptitude in mechanical, electrical, and pneumatic systems.

Responsibilities

• Schedule delivery, installation, and training for new machinery.
• Perform on-site repairs and troubleshooting for customer equipment.
• Provide diagnostics and support via telephone and email.

Skills

Mechanical Systems

Electrical Systems

Pneumatic Systems

Customer Service

Communication Skills

Education

High School diploma or GED

Job description

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With over 30 years of experience working with our customers, Ultra Optics has developed a deep knowledge base to draw upon. We understand how the performance of a back side coating system is tightly integrated with the total operation of producing a quality lens. Our teams help businesses deliver the highest performing coatings and machinery in the industry.

Ultra Optics is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

This role involves scheduling delivery, installation, and onsite training for new machinery, as well as providing on-site repairs, troubleshooting support, new equipment validation, and handling shipping and other shop activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform diagnostics and customer support via telephone and email with a high level of professionalism and customer service.
• Understand all aspects of machinery design and operation for mechanical, electrical and pneumatics systems.
• Understand the chemistry application process and interactions for our Coating solutions.
• Perform on-site, field service repair work to support our products at customer locations including lab procedures such as tinting, surfacing issues and cleaning processes.
• Responsible for delivery, installation and training of new equipment at the customer site.
• Complete service reports, detailing machine service, process changes, and training while at customer’s location.
• Prepare equipment for customer use and ensure proper operation of equipment through testing.
• Schedule customer visits or repairs while maintaining travel expenses within divisional goals.
• Repair and recondition used equipment and perform other shop responsibilities.
• Attend, demonstrate, and provide information at optical trade shows.
• Continually review and improve processes to simplify jobs, eliminate non-value-added tasks and reduce costs.
• Maintain work area in a neat, clean, and organized condition.
• Adhere to company and manufacturer policies, comply with attendance and safety rules, and maintain confidentiality of proprietary and HIPAA-protected information.
• Assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.
• This position is exposed to one or more hazardous substances/chemicals requiring safety training. Position requires regularly scheduled and unscheduled trips which may include travel outside the lower 48 states.

BASIC QUALIFICATIONS

• High School diploma, GED or equivalent work experience
• 4+ years work experience of a technical/mechanical nature.
• Excellent aptitude in mechanical, electrical and pneumatic systems.
• Good communication skills and ability to work on simultaneous projects.
• Ability to manage high levels of direct interaction with our customers and be extremely focused on customer satisfaction.
• Able to lift and/or move over 60 pounds
• Specific vision abilities required by this job, including close vision and color vision.
• Travel by automobile and airplane required, also outside of the US.
• Must possess and maintain a valid passport and driver’s license, with insurable driving record
• Candidate must be a US person, this is defined as an individual who is:
• granted U.S. citizenship; or
• granted U.S. permanent residence ("Green Card" holder); or
• granted status as a "protected person" under 8 U.S.C. 1324b(a)(3)

PREFERRED QUALIFICATIONS

• Experience and knowledge of ophthalmic laboratory operations preferred.

Pay Range: 26.11 -34.88

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.