UKG HR Systems Architect & Automation Lead

Towncare Dental Partnership; Florida; Híbrido; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

You will manage Freshservice tickets, develop dashboards, support UKG releases, and help automate workflows with AI tools while safeguarding data privacy and governance. Healthcare experience preferred.

Formación

• Bachelor’s degree in Information Systems, HR, Business, or related field.
• Minimum of 7 years of progressive HRIS or HR technology experience.
• Extensive hands-on UKG experience (configuration, reporting, and integrations) strongly preferred; UKG certification a plus.
• Experience supporting users through a ticketing system such as Freshservice preferred.
• Exposure to iCIMS or another applicant tracking system preferred.
• Advanced Excel and report-writing skills; experience with workflow automation or AI tools a plus.
• Experience in a multi-site or healthcare organization preferred.

Responsabilidades

• Serve as DCA’s primary subject matter expert for UKG configuring and maintaining HR rules, org structures, and related settings.
• Own HR systems tickets in Freshservice; triage, prioritise, and resolve requests; treat pay-impacting issues as same-day priorities.
• Maintain Freshservice knowledge base articles and track ticket trends to identify recurring issues and training gaps.
• Ensure data accuracy through scheduled audits and timely corrections, resolving findings before the next payroll cycle.
• Build and maintain UKG reports, queries, and dashboards; provide data summaries and analysis for HR operations and leadership.
• Support UKG releases, enhancements, and upgrades by gathering requirements, configuring and testing changes.
• Monitor UKG integrations and file feeds with vendors; coordinate fixes to prevent data or pay disruptions.
• Support recurring HR cycles in UKG (open enrollment, compensation, year-end processing, mass data uploads).
• Serve as backup to the TA Systems Architect for iCIMS administration during absences or peak periods.

Conocimientos

UKG experience

HRIS / HR tech

Excel & reporting

AI tools familiarity

Freshservice

iCIMS / ATS

Educación

Bachelor’s degree in Information Systems / HR / Business / related field

7+ years HRIS/HR technology experience

Herramientas

UKG

Freshservice

iCIMS

Excel

Descripción del empleo

You will manage Freshservice tickets, develop dashboards, support UKG releases, and help automate workflows with AI tools while safeguarding data privacy and governance. Healthcare experience preferred.