UIC Library – ITTA Web Services and User Experience Coordinator

Austincc; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

A public university library in Chicago is seeking a Web Services and User Experience Coordinator dedicated to enhancing the Library website and managing its intranet. The ideal candidate will have extensive experience in web user experience design, a Bachelor’s degree, and strong collaborative abilities to work with both internal and external partners. This position involves ensuring a user-friendly experience and accessibility of library services online, with a full-time on-site schedule.

Qualifications

• Minimum five years of progressively responsible experience in web user experience design and administration.
• Experience maintaining websites in a library and with integrated library systems is preferred.

Responsibilities

• Lead the design, maintenance, and functionality of the Library website.
• Manage the Library intranet and train staff to use it.
• Conduct usability assessments and implement improvements based on user feedback.

Skills

Web user experience design

Website maintenance

Usability and accessibility standards

Collaboration

Education

Bachelor’s degree or equivalent experience

Master’s degree (preferred)

Job description

UIC Library - ITTA Web Services and User Experience Coordinator

University of Illinois at Chicago, University Library

IT Technical Associate - Web Services and User Experience Coordinator

Job Summary

The Library Web Services and User Experience Coordinator leads and participates in the design, maintenance, and functionality of the Library website to ensure access to information about Library services and seamless access to external research resources and other content platforms provided by vendors and external partners. The Coordinator also manages the Library intranet.

Duties and Responsibilities

Website and applications

• Maintains and monitors the Library website functionality and the accuracy of content
• Responds to and resolves website issues
• Collaborates with internal and external partners to maintain current library information and access to vendor-provided products
• Maintains the library intranet and trains library staff to use it

Usability and Accessibility

• Establishes, disseminates, and applies usability, accessibility, and technical standards
• Provides regular and custom reports on traffic and website performance
• Conducts usability and accessibility assessments and implements improvements based on user feedback

University standards

• Applies UIC brand identity and marketing strategy including messaging and visual standards; conveys the depth of collection resources available through the UIC Library
• Collaborates with external departments and library employees to maximize the vibrancy of the UIC Library site within the strategies and requirements of the university
• Collaborates with the UIC Library Director of Communications to synchronize Library messaging and maximize all of the Library’s publicity media
• Collaborates with UIC Strategic Marketing and Communications to ensure the website reflects the UIC brand and messages
• May supervise student employees working on the website
• Performs other duties as assigned

Minimum Qualifications Required

• Bachelor’s degree or equivalent experience
• Minimum five years progressively responsible experience in web user experience design and administration

Preferred qualifications

• Experience maintaining websites in a library and working with integrated library systems, information product vendors, and collaborative resource sharing programs
• Video and photo editing skills
• Master’s degree from a program accredited by the American Library Association

Work hours

Monday - Friday, 8:30 am-5pm (full onsite)