UI Path production Support Engineer

Jobs via Dice; Bloomfield (CT); On-site; USD 78,000 - 118,000; Full time

Job summary

A technology-driven company is looking for a UI Path Production Support Engineer to oversee robotic automation efforts in Bloomfield, CT. The role involves leading a team to ensure efficient operations, troubleshooting issues, and driving innovative solutions. Applicants should possess extensive experience in Robotics and UiPath, along with a solid educational background in computer science or engineering.

Qualifications

• 8+ years' experience in Robotics Process and Automation.
• Deep expertise in UiPath and related technologies.
• Strong metrics-driven approach for performance monitoring.

Responsibilities

• Lead team to monitor and troubleshoot robotic automation solutions.
• Build and manage a high-performance team.
• Drive end-to-end Robotics support lifecycle.

Skills

UiPath

Robotics Process Automation

Production Support

L1/L2 Support

Education

Bachelor's or Master's degree in Computer Science/Engineering

Tools

Jira

Confluence

ServiceNow

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nam Info Inc, is seeking the following. Apply via Dice today!

UI Path production Support Engineer

Bloomfield, CT or Denver, CO - onsite (Local Candidate preferred )

10+ Months

Job Description:

Position Summary:

As an Application L1/L2 Associate Advisor, lead the team to monitor, troubleshoot, design and deliver Robotic automation solution, and bring powerful health services capabilities, and Agentic solution harnessing the power of AI. As a key leader in the organization, you will have the opportunity to work directly with partner IT and business teams, owning and driving major deliverables across all aspects of Robotics Automation delivery and build solutions to champion for affordable, predictable, and simple health care.

Job Description & Responsibilities:

Provide hands on technical expertise to the team to Develop, troubleshoot and enhancements, including individual contributions.

Define detailed Solution Design Document from high level product descriptions and enable your team to do the same.

Drive and facilitate innovation within the team.

Experienced working in large enterprise setup with large team size and an ability to align and manage expectations of internal and external stakeholders

Monitor, drive and facilitate individual growth of your teams' individual contributors.

Build, manage, and develop world-class engineers including hiring recommendations and guide and mentor engineers.

Ensure high quality design reviews which meet business and technical goals and drive critical feedback on support and operations issues.

Participate in strategic planning to achieve technical and business alignment with team, leadership chain, and with customers.

Drives end-to-end Robotics support life cycle, inclusive of partner delivery organizations. Coordinates impact appropriately with business and stakeholders and ensure SLAs are not impacted and escalated.

Experience Required:

Overall, 8+ years' experience

Deep hands-on technical expertise in Robotics Process and Robotics Desktop automation.

UiPath Agentic knowledge to support daily operational production efficiencies.

Knowledge of professional software engineering practices & best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.

Strong metrics-driven approach to monitor and control Robotics support operations performances to ensure project SLAs are met

Expertise in Service Management and related industry standard tools such as Jira/Confluence/ServiceNow.

Excellent communication and interpersonal skills with a passion for team organization and mentorship.

Experience with the SCRUM methodology for agile development.

Prior experience as a software developer or software development manager would be preferred.

Experience Desired:

Knowledge of Pega BPM or AWS step functions or other business process management solutions are desirable.

Healthcare Experience (preferred But Not Mandate)

Agentic development under UiPath

Education and Training Required:

A bachelor's or master's degree in computer science/engineering, or similar majors.

Primary Skills:

UiPath, Blue Prism Robotics Experience (requires 2 of the 3 for experience)

Additional Skills:

Pega BPM or PEGA Robotics or other business process management solutions

Please get the below skill matrix filled from the candidate:

Mandatory Skills

Years of Exp

Year last used

Rating out of 10

UI Path

Production Support

L1/L2 Support

Blue Prism Robotics

Pega BPM or PEGA Robotics

Best regards,

Thiru. S

Executive Staffing,

NAM Info Inc

+1

Email -

Web:

USA | CANADA | INDIA

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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