UHNW Private Wealth Client Services Lead

Cresset; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Annual incentive

Health, dental, vision benefits

401(k) retirement plan

Parking & transportation programs

Job summary

Cresset seeks an Associate Director, Private Wealth Client Services to lead onboarding and ongoing private banking services for UHNW clients. You will manage relationships across multi-custodial platforms, coordinate with portfolio managers, and ensure a superior client experience.

The role requires 5+ years in financial services, familiarity with Fidelity/Schwab, and a proactive, detail-oriented professional who can work independently in a dynamic environment while collaborating with CPAs and

Qualifications

• Bachelor’s degree in Business, Finance, or related field or equivalent industry experience.
• 5+ years’ financial services experience working with ultra-high net worth clients.
• Knowledge of Fidelity and Schwab custodial platforms a plus.
• Operate in a dynamic and fast-paced environment is essential.
• Approach problems with creativity, innovation, and tenacity.
• Possess a strong sense of urgency.

Responsibilities

• Manage client relationships on multi-custodial platforms.
• Serve as a primary lead for client onboarding, investment implementation, and private banking services.
• Create and implement customized onboarding experience for high net-worth clients.
• Transfer and reconcile assets from contra firms.
• Implement new investment strategies and hire managers as directed by advisor.
• Prepare client subscription and redemption documents related to alternative investments.
• Manage client billing (assign attributes, start/end dates, raising cash).
• Assist with client inquiries regarding inflow and outflows.
• Establish lines of credit/margin.
• Attend quarterly client portfolio review meetings as needed (FO).
• Serve as a liaison between Cresset and client CPAs and attorneys (FO).
• Manage tax document facilitation with client CPAs (FO).
• Identify new technology and opportunities to enhance client experience and promote internal scalability.

Skills

Relationship management

Strategic thinking

Multitasking

Communication

Discretion & ethics

Attention to detail

Team collaboration

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Salesforce

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Cresset seeks an Associate Director, Private Wealth Client Services to lead onboarding and ongoing private banking services for UHNW clients. You will manage relationships across multi-custodial platforms, coordinate with portfolio managers, and ensure a superior client experience.

The role requires 5+ years in financial services, familiarity with Fidelity/Schwab, and a proactive, detail-oriented professional who can work independently in a dynamic environment while collaborating with CPAs and