UAT Analyst

First-Horizon-Bank; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Bank is seeking a UAT Analyst to lead testing planning, design, and governance for digital banking platforms. You will collaborate with business stakeholders, QA teams, and product partners to ensure requirements are testable and traceable.

Responsibilities include creating test plans, designing cases, executing tests, managing data and RTMs, and reporting risks and coverage. Familiarity with qTest, LoadRunner, JIRA, and Confluence is preferred.

Qualifications

• 5+ years of experience with Digital platforms and bank products.
• Knowledge of cash management products and services (ACH, Wire, Credit Card, Checking Accounts, Loans, Reporting).
• MBA or relevant advanced degree.
• Treasury Management experience.
• 5-10 years of experience with testing tools (qTest, LoadRunner) and test script development.

Responsibilities

• Develop and document UAT plans and strategies aligned with requirements.
• Design and create test cases, scripts, and data based on business use cases.
• Create test plans (QA and UAT) and RTMs for each implementation.
• Execute test cases and scripts; perform regression testing.
• Coordinate defect management with ET partners and BT; report status and coverage.

Skills

Digital platforms

Bank products knowledge

UAT testing

Communication

Education

MBA or relevant advanced degree

Tools

qTest

LoadRunner

JIRA

Confluence

Job description

Location: On site at location listed in job posting

ESSENTIAL DUTIES AND RESPONSIBILITIES

Test Planning and Design:

• Develop and document comprehensive User Acceptance Testing plans and strategies aligned with user requirements and business goals.
• Design and create detailed test cases, test scripts, and test data based on business use cases and scenarios.
• Create test plans (one for QA and one for UAT)

For each test scenario:

• Review QA test cases and provide feedback.
• Identify current UAT test cases and identify gaps.
• Update current test cases and create new ones where needed.
• Ensure test cases are entered in qTest (Design and Execution)
• If implementation is a standard TCBC upgrade to a new product release, work with product team partners to determine which defect fixes from other banks the FHN test teams will include in the test plan.
• Manage the identification of test data needs and ensure there is a plan to obtain data.
• Create Requirements Traceability Matrix (RTM) for each implementation.

Test Execution:

• Execute test cases and test scripts to verify that the software functions as expected.
• Perform regression testing to ensure that existing functionalities work as intended with new changes.
• Facilitate Entrance and Exit Gateway meetings.
• Manage the execution of Test Cases and Entry into Qtest (includes manual, automated, regression and performance (if part of the release))
• Manage the defect process and coordinate with ET partners and BT for resolution.
• Produce status reports (including update of coverage matrix)

Collaboration and Communication:

• Work closely with business stakeholders, project managers, developers, and quality assurance teams to understand requirements and clarify issues.
• Communicate findings and test results effectively to stakeholders, providing detailed documentation and recommendations for improvements.
• Defect Management:
• Identify, log, and prioritize defects or issues encountered during testing.
• Collaborate with the development team to track and ensure timely resolution of defects and perform re-testing as necessary.
• Capture production defects and identify which test cases need to be added and revised so defect would have been identified during the testing phase.
• Any defects that were not resolved and require workarounds.

Reporting and Documentation:

• Compile and present comprehensive reports summarizing test execution, status, risks, issues, and variances.
• Maintain updated documentation for test plans, cases, and results to facilitate knowledge sharing and future testing efforts.
• Continuous Improvement:
• Identify opportunities for process improvements in the UAT practice and implement best practices to enhance the effectiveness and efficiency of testing.
• Participate in retrospectives and feedback sessions to continuously refine and optimize testing methodologies and tools.
• Hold Lessons Learned session after each release.
• Training and Support:
• Provide training and guidance to business users participating in UAT, ensuring they understand the test process and objectives.
• Offer support to users to help them execute test cases and resolve any testing-related queries or issues.
• By fulfilling these duties and responsibilities, a UAT Analyst ensures that software applications meet business requirements, are user-friendly, and are ready for production deployment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• 5+ years of experience with Digital platforms and bank products
• Knowledge of cash management products and services (ACH, Wire, Credit Card, Checking Accounts, Loans, Reporting)
• MBA or relevant advanced degree
• Treasury Management experience
• 5-10 years of experience with testing tools (qTest, LoadRunner) and test script development

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office suite
• Special software: qTest, JIRA, Confluence

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

• None required.