Tutor Program Coordinator

University of California; Santa Cruz (CA); On-site; USD 78,000 - 83,000; Full time

Benefits offered by this job

Full benefits

Job summary

UC Santa Cruz's Learning Support Services seeks a Tutor Program Coordinator to lead tutoring and peer coaching, supervising 60-80 student staff and ensuring high-quality undergraduate academic support.

Under the Assistant Director, you will design training, monitor tutor performance, manage TutorHub, and collaborate with EOP, DRC, STARS, and other units to enhance learning and equity campus-wide.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience leading and developing student staff.
• Strong interpersonal and communication skills.

Responsibilities

• Delivers academic programs to students via LSS programs that support undergraduate success.
• Coordinates the hiring, supervision and evaluation of 60–80 tutors and SI leaders.
• Manages TutorHub scheduling system and develops tutor training opportunities.
• Partners with EOP, DRC, STARS and other student support programs to advance equity in student learning.
• Develops and implements equity-minded tutor training and professional development.

Skills

Leadership

Tutor program coordination

Training & development

Educational theory

Education

Bachelor's degree or equivalent

Job description

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives.

The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees, and gift fund sources, and an annual operating budget of nearly $18 million. The Retention and Validation (R&V) units within Student Success and Equity are composed of Educational Opportunity Programs (EOP), Services for Transfer Reentry and Resilient Scholars (STARRS), and African, Black, and Caribbean Student Success (ABC SS). R&V staff provide holistic and humanizing support by acknowledging the lived experiences of students, and consider the social, political, economic, environmental, and historical contexts impacting a student's experience. R&V staff offer programs and activities that create a sense of belonging and invite students to be a part of our community. R&V staff embrace and develop connections and cooperative relationships with colleagues and community partners to create a meaningful and personalized network of support for students. The mission of Educational Opportunity Programs (EOP) is to provide various academic and personal support programs to first-generation college students, low-income students with diverse social and personal identities, and from historically marginalized backgrounds, so that they may achieve their academic, professional, and personal goals and become active leaders in their communities.

The Services for Transfer and Resilient Students (STARRS) mission is to advance social mobility for transfer, re-entry, and independent students by providing transformative higher education experiences. STARRS guides students who disproportionately enter higher education through community colleges, including those who have experiences with: transferring, returning to school at an older age, military, being parents, foster care, homelessness, incarceration, or family trauma. The Office for African, Black, Caribbean (ABC) Student Success advocates for the holistic success of ABC students. Through assessment and cross-campus collaboration, ABC Student Success secures campus-wide strategic initiatives and priorities by addressing equity gaps, climate issues, enrollment, retention and graduation rates of ABC students at University of California Santa Cruz.

Learning Support Services (LSS) offers course-specific group tutoring with Large Group Tutoring, Supplemental Instruction, Small Group Tutoring, Writing Group Tutoring, course-specific individual tutoring, and non-course-specific Writing Individual Tutoring for all undergraduate students at UCSC. Programs are grounded in pedagogy that supports the academic development of students through these peer-led services with the goal of addressing and minimizing educational equity issues. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 150-180 tutors each quarter and serving nearly 11,000 undergraduate students per year. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re-Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, and the colleges to increase the success of non-traditional students. Learning Support Services has a permanent operating budget of approximately $900,000.

Under the general supervision of the Assistant Director of LSS, the Tutor Program Coordinator leads the selection, hiring, training, and supervision of undergraduate tutors (100–150 undergraduate tutors) and peer success coaches across LSS programs. For the Tutoring Program, this includes assisting in the planning and implementation of LSS's tutor training program (CRLA Level 2 Certified), planning and facilitating quarterly trainings, conducting tutoring session observations, maintaining LSS's online orientation modules and communication platforms for tutors, and leading scheduling efforts in the online scheduling system, TracCloud (RedRock). For the Peer Success Coaching Program, this includes leading the selection, hiring, training and supervision of peer success coaches, monitoring coaching session quality and outcomes, and maintaining program communication and scheduling platforms.

APPOINTMENT INFORMATION

Budgeted Salary: $78,000 - $83,000 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Job End Date: None

Union Representation: SV - STDT SVS & ADV PROF (SSAP)

Travel: Never or Rarely

JOB DUTIES

• Delivers academic programs to students via LSS academic support programs that support academic success for undergraduate students.
• Coordinates the hiring, supervision and evaluation process for all LSS tutors including: large group tutors, small group tutors, writing tutors, and individual tutors, and Supplemental Instruction Leaders approximately 60-80 a year.
• Implements established policies for the Tutoring program that follow University and UAW guidelines.
• Assists in the development of new policies in conjunction with the Assistant Director of LSS.
• Leads the implementation and maintenance of the center’s tutor sign-up system TutorHub; guides student staff to support scheduling efforts for all tutoring services and drop-in services.
• Mentors and creates appropriate Training opportunities aimed at developing tutors as equity‑minded peer educators.
• Uses skills as an experienced learning center professional, feedback from observations, feedback from students and feedback from LSS staff to develop training for tutors founded in critical pedagogy and provides a wide range of training opportunities to all LSS employees.
• Conducts observations of tutors throughout the quarter. In the observations, the Tutor Coordinator will provide growth‑oriented feedback, grounded in educational theory, that encourages reflection and growth from tutors.
• Regularly analyzes the utilization of LSS programs and generates ideas for solutions to encourage student attendance.
• Assists in measuring the impact of all tutoring programs on the academic success of the students who use the service.
• Uses TutorHub to provide accurate data about the tutoring program. This includes utilization of programs, utilization of programs by specific student groups, analysis of the impact of services on students (academic impact as well as social impact), and cost of programs.
• In collaboration with the Assistant Director of LSS and Director of LSS, develops evaluation efforts for the Tutoring program and may compile reports.
• Uses campus data systems such as Academic Information System and Infoview as needed to best assist students.
• Based on assessments, may offer ideas for programmatic changes to the Assistant Director.
• Creates and maintains Employee and Hiring records/files for student employees that follow university and UAW Union procedures.
• Utilizes academic support models to support and enhance student learning, academic success, and intellectual development.
• Works alongside the Assistant Director to identify common pedagogical needs in academic disciplines and works with faculty to enhance student learning, academic success, and intellectual development. This includes, but may not be limited to, establishing pilot programs in the tutoring program.

15% - Establishment and Maintenance of Partnerships with Organizations, Departments and Units

• Serves as a liaison to academic departments and other student service units to develop programs that may better meet student needs.
• Represents LSS, its programs and values at meetings as required.
• Works closely with EOP, DRC, STARS, and other student support service programs at UCSC.
• Assess appropriate needs of students and makes appropriate referrals.
• May refer students to specific student programs such as CARE, CAPS, DRC, EOP, Advising, or other student support programs on campus.
• Develops and implements appropriate outreach methods to invite students to use services, or invite students to apply to tutoring positions.

5% - Other Duties as Assigned

• Other duties as assigned by the Director and/or Assistant Director.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience and knowledge of specific learning theories, affective issues, holistic academic issues, and socio-cultural / linguistic issues in applying academic support to students.
• Prior experience with collaborative learning or peer‑based learning models in a college setting.
• Cultural competency skills - knowledge and experience working and interacting effectively with broad groups of staff, faculty, and student populations with different backgrounds and experiences.
• Demonstrated ability to lead, supervise, and develop academic student staff.
• Experience and advanced knowledge in training and supervising tutorial and student staff in a college setting.
• Experience and knowledge in the implementation of study skills and other academic support programs.
• Solid interpersonal skills for effective collaboration and problem‑solving with all levels of academia and staff.
• Demonstrated ability to design and conduct workshops and seminars to enhance student academic skills.
• Knowledge of academic support program development, data gathering, assessment and evaluation skills.
• Detail‑oriented, with the ability to apply critical thinking skills to analyze problems and apply effective solutions.
• Excellent oral and written communication skills, including experience facilitating large and small group presentations.
• Proficient computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication and web based systems.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre‑employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti‑Discrimination Policy
  • Abusive Conduct in the Workplace

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy .

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.