Department Coordinator, Disability Resource Center

University of California; Santa Cruz (CA); On-site; USD 43,000 - 45,000; Full time

Job summary

The Disability Resource Center at UC Santa Cruz seeks a Department Coordinator to support analytics, policy coordination, and daily operations in a dynamic student-services environment.

Under the DRC Director, you will lead data-driven planning, assist with policy and program development, supervise student staff, and coordinate events and office operations to ensure smooth functions and excellent service.

Qualifications

• Bachelor's Degree in a related field and/or equivalent experience/training.
• Working knowledge of common organization, or research-specific, and other computer application programs.
• Proficient in communicating effectively in writing.
• Demonstrated effective interpersonal skills.
• Proficient in the ability to use discretion and maintain confidentiality.
• Demonstrated ability to use sound judgment in responding to issues and concerns.
• Demonstrated ability to analyze, research, and synthesize large amounts of data with a strong attention to detail.
• Proficient in ability to multi-task with demanding timeframes.
• Working knowledge of applicable policy analysis techniques.
• Experience hiring and supervising student employees in a service environment.
• Experience and ability to work with individuals from a broad range of ethnic and cultural backgrounds with sensitivity and professionalism.

Responsibilities

• Participates in administrative / research policy and program project planning and development.
• Provides analytical duties in support of a function, research initiative, program, or unit.
• Performs analytical studies on policies, initiatives, processes, and issues.
• Coordinates program planning and collaboration with program staff.
• Works to ensure smooth operations across the DRC through data integration.
• Supports fiscal, physical, regulatory, and communication planning and coordination.
• Applies professional concepts to analyze data and systems for moderately complex projects.
• Prepares reports and analyses summarizing information for internal or external constituents.
• Prepares, edits, and modifies documents including reports, manuscripts, and proposals.
• Provides calendar and project support to the Director and coordinates weekly staff meetings.
• Coordinates events for the DRC leadership team.
• Oversees daily operations, office management, and procurement; supervises student staff.
• Triages inquiries and directs students and staff to appropriate DRC resources.
• Maintains departmental records, ensures confidentiality, and handles sensitive information.

Skills

Written communication

Interpersonal skills

Discretion & confidentiality

Judgement & problem solving

Data analysis & attention to detail

Multi-tasking

Policy analysis

Supervising student staff

Cultural sensitivity

Education

Bachelor’s degree or equivalent

Tools

General office software

Job description

Department Coordinator, Disability Resource Center

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives.

The Student Success and Equity (SSE) portfolio of departments is a branch of DSAS focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 90 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer, Re-entry and Resilient Scholars (STARRS), Renaissance Scholars Program (including Foster Youth), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women’s Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribbean Student Success, Career Success, and campus committees/programs, and the Administrative and Business team for the unit.

The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees and gift fund sources and an annual operating budget of nearly $20 million dollars.

The Disability Resource Center (DRC) leads UC Santa Cruz in providing educational equity and a welcoming environment for students with disabilities. The DRC identifies legally mandated Accommodations that address disabling barriers and work with faculty and students to remove barriers. The DRC educates the campus on disability diversity and equal educational access. The team ensures compliance with State, Federal and local laws and ensures compliance with UC policies.

Under the general supervision of the DRC Director, the Department Coordinator applies professional concepts to conduct analytical studies or projects of moderate scope and complexity to address a variety of policy, research and procedural issues. The Department Coordinator fully analyzes issues and problems, gathers data and information, finds and evaluates alternatives, and makes sound recommendations.

APPOINTMENT INFORMATION

Budgeted Salary: $31.00 - $33.00 / Hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Job End Date: None

Union Representation: RP - RESEARCH AND PUBLIC SERVICE PR

Travel: Never or Rarely

JOB DUTIES

40% - Analysis & Planning

• In collaboration with the Director of the Disability Resource Center (DRC), participates in administrative / research policy and program project planning and development, which could include gathering data for a grant, reports for the division, campus or UCOP.
• Provides a variety of analytical duties in support of a function, research initiative, program, and/or organizational unit.
• On a project basis, performs analytical studies on a variety of policies, research initiatives, programs and issues.
• Coordinates program planning and collaboration with program/project staff.
• Works to ensure smooth operations across the DRC through planning and integration of data collected through a variety of methods.
• Planning includes supporting fiscal, physical, regulatory, and communication functions.

20% - Policy, Project and Strategy Support for DRC Leadership Team

• Applies professional or research concepts to perform analysis of data and systems pertaining to moderately complex projects, policies, initiatives, processes, and/or functions.
• Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and analysis summarizing information on the assigned issues and commenting on other significance for internal or external constituents.
• Prepares, edits, and modifies documents, including research reports, manuscripts, presentations, and proposals.
• Provides recommendations and guidelines involving programs/initiatives.
• Provides calendar and project support to the Director.
• Under the direction of the Director, coordinates weekly staff meetings by preparing agendas, organizing meeting materials, ensuring meeting space is prepared and tracking action items.
• Using subject matter knowledge, collects and prepares information for use in discussions and meetings of internal and external constituents.
• Supports the coordination of events for the DRC under the direction of the DRC directors and in collaboration with the DRC leadership team.

20% - Operations

• Provides operational oversight for the Disability Resource Center, including: office management, development of policies, and communication of information.
• Coordinates the daily operations of the Disability Resource Center office.
• Supervises, trains, schedules, and provides day-to-day direction to student office assistants to ensure effective office coverage and exceptional customer service.
• Oversees front desk operations, ensuring efficient workflow and professional service for students, faculty, staff, and visitors.
• Processes purchase orders and procurement requests in accordance with university policies and departmental procedures.
• Purchases and maintains office supplies and operational materials to support departmental functions.
• Maintains keys and office equipment inventory.
• Acts as Workplace Safety Coordinator and Business Continuity Coordinator for the department.
• Fosters a collaborative and inclusive office environment that supports student success and departmental excellence.

15% - Direct Student Support

• Triages inquiries and directs students, faculty, and staff to appropriate DRC personnel or campus resources.
• Completes student intake procedures, ensuring required documentation is collected and accurately entered into departmental systems.
• Responds to and manages responses to urgent inquiries from students, parents, faculty, and other community members.
• Responds to crisis situations in the office, providing support, de-escalating issues, assessing and developing appropriate responses, etc.
• Coordinates and, as needed, represents the DRC office at various student outreach activities.

5% - Continuing Education

• Participates in professional development activities to remain current on disability services, accessibility practices, customer service standards, university systems, and administrative procedures.
• Keeps apprised of all new changes and developments in the field of higher education as applicable to job functions.

REQUIRED QUALIFICATIONS

• Bachelor's Degree in a related field and/or equivalent experience/training.
• Working knowledge of common organization, or research-specific, and other computer application programs.
• Proficient in communicating effectively in writing.
• Demonstrated effective interpersonal skills.
• Proficient in the ability to use discretion and maintain confidentiality.
• Demonstrated ability to use sound judgment in responding to issues and concerns.
• Demonstrated ability to analyze, research, and synthesize large amounts of data with a strong attention to detail.
• Proficient in ability to multi-task with demanding timeframes.
• Working knowledge of applicable policy analysis techniques.
• Experience hiring and supervising student employees in a service environment.
• Experience and ability to work with individuals from a broad range of ethnic and cultural backgrounds with sensitivity and professionalism.

PREFERRED QUALIFICATIONS

• Knowledge of disability related issues.
• Experience in UCSC programs such as AIS Enterprise Portal, CruzBuy, CruzPay, and Infoview.
• Experience working in a post-secondary environment.
• Experience with handling records subject to the Family Educational Rights and Privacy Act (FERPA)

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.

Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy .

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.