Tutor Project Coordinator (Limited)

University of California, Santa Cruz; California (MO); On-site; USD 62,000 - 67,000; Full time

Job summary

UC Santa Cruz is seeking a Tutor Project Coordinator within the Learning Support Services. You will oversee daily tutoring program operations and supervise student staff, ensuring smooth implementation of LSS initiatives.

Responsibilities include coordinating tutoring services, maintaining TutorTrac and schedules, and supporting policy adherence. This role requires collaboration with the Assistant Director and other LSS staff.

Qualifications

• Bachelor's degree in related area or equivalent experience/training.
• Excellent written and verbal communication skills.
• Cultural competency and ability to work with diverse groups of students.

Responsibilities

• Assist in the delivery of academic programs via Learning Support Services.
• Coordinate tutoring programs and supervise student tutors.
• Maintain tutor sign-up system and schedule tutoring services.

Skills

Oral and written communication skills

Judgment and problem solving

Interpersonal skills

Proficient computer skills

Data analysis and reporting

Education

Bachelor's degree in related area

Tools

TutorTrac

Academic Information System

Infoview

Job description

About UC Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Department Overview

The Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 800 professional staff and 2100 student staff spanning five major units. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives. The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees, and gift fund sources, and an annual operating budget of nearly $18 million. The Retention and Validation (R&V) units within Student Success and Equity are composed of Educational Opportunity Programs (EOP), Services for Transfer Reentry and Resilient Scholars (STARRS), and African, Black, and Caribbean Student Success (ABC SS). R&V staff provide holistic and humanizing support by acknowledging the lived experiences of students, and consider the social, political, economic, environmental, and historical contexts impacting a student’s experience. R&V staff offer programs and activities that create a sense of belonging and invite students to be a part of our community. R&V staff embrace and develop connections and cooperative relationships with colleagues and community partners to create a meaningful and personalized network of support for students. The mission of Educational Opportunity Programs (EOP) is to provide various academic and personal support programs to first‑generation college students, low‑income students with diverse social and personal identities, and from historically marginalized backgrounds, so that they may achieve their academic, professional, and personal goals and become active leaders in their communities. The Services for Transfer and Resilient Students (STARRS) mission is to advance social mobility for transfer, re‑entry, and independent students by providing transformative higher education experiences. STARRS guides students who disproportionately enter higher education through community colleges, including those who have experiences with: transferring, returning to school at an older age, military, being parents, foster care, homelessness, incarceration, or family trauma. The Office for African, Black, Caribbean (ABC) Student Success advocates for the holistic success of ABC students. Through assessment and cross‑campus collaboration, ABC Student Success secures campus‑wide strategic initiatives and priorities by addressing equity gaps, climate issues, enrollment, retention and graduation rates of ABC students at University of California Santa Cruz. Learning Support Services offers course‑specific group tutoring with Large Group Tutoring, Supplemental Instruction, Small Group Tutoring, Writing Group Tutoring, course‑specific individual tutoring, and non‑course‑specific Writing Individual Tutoring for all undergraduate students at UCSC. Programs are grounded in pedagogy that supports the academic development of students through these peer‑led services with the goal of addressing and minimizing educational equity issues. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 150–180 tutors each quarter and serving nearly 11,000 undergraduate students per year. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re‑Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, and the colleges to increase the success of non‑traditional students. Learning Support Services has a permanent operating budget of approximately $900,000. More information can be found at: https://learningsupport.ucsc.edu/.

Job Summary

Under the supervision of the Assistant Director of Learning Support Services (LSS), the Tutor Project Coordinator will provide support for the daily implementation of the Tutoring program and office support. The Tutor Project Coordinator will support the Tutoring program by overseeing and implementing special tutoring projects as well as supervising student office staff and other special projects as assigned. The Tutoring Project Coordinator provides logistical support for the Tutoring program and works with the Assistant Director and other LSS staff members to ensure full implementation of the LSS programs.

Appointment Information

Budgeted Salary: $31.00 / Hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Mid-Level benefits

Schedule Information

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification

Limited appointment

Job End Date

5 months from Date of Hire

Work Location

UC Santa Cruz Main Campus

Union Representation

SV - STDT SVS & ADV PROF (SSAP)

Job Code Classification

005144 (STDT ACAD SPEC 2 SV)

Travel

Never or Rarely

Job Duties

65% - Tutor Program Coordination

• Assists in the delivery of academic programs via LSS that support academic success for undergraduate students.
• Assists in the coordination of the tutoring programs, as well as other support programs in LSS, which includes the hiring and supervision of tutors.
• Assists in the maintenance of the tutor sign-up system, TutorTrac, and in schedule maintenance for all LSS tutoring services and drop‑in services.
• May assist in conducting observations of tutors throughout the quarter.
• Assists in creating and maintaining Employee and Hiring records/files for student employees that follow university and UAW Union procedures.
• Assists in implementing established policies for the Tutoring program that follow University and UAW guidelines.
• Assists with approving and processing student employee timesheets.
• May assist in administering a defined operational program or activities which include some of the following functions: finance, facilities, payroll, space planning, communications, informational technology and safety.

15% - Orientation Events and Training

• Assists with training undergraduate tutors and student assistants during orientation events. This may include assisting with setup for the quarterly orientation event to welcome new and returning tutors.
• Working in collaboration with the Assistant Director of LSS and Tutor Program Coordinator, may assist in implementing training for tutors founded in critical pedagogy and will assist in providing a wide range of training opportunities to all LSS programs.
• May assist primarily in the development of Small Group Tutors and Writing Tutors.
• Provides training to develop tutors as equity‑minded peer educators.

10% - Program Evaluation

• May use TutorTrac to provide accurate data about the tutoring program. This includes utilization of programs by specific student groups. This also includes assisting in data collection and clean‑up.
• Uses campus data systems such as Academic Information System and Infoview as needed to best assist students.
• Assists in administering and tabulating end‑of‑quarter surveys and session surveys.

5% - Referrals

• May refer students to specific student programs such as CARE, CAPS, DRC, EOP, Advising, or other student support programs on campus.
• May assist in implementing appropriate outreach methods to invite students to use services, or invite students to apply to tutoring positions.

5% - Other Duties

• Other duties as assigned by the Director and/or Assistant Directors of Learning Support Services, including up to 6 hours of timesheet support on a bimonthly basis.

Required Qualifications

• Bachelor's degree in related area and/or equivalent experience and/or training.
• Experience with tutorial programs, supplemental instruction, and/or other academic support programs in a college setting.
• Knowledge of specific learning theory, learning styles, affective issues, academic issues, and socio‑cultural issues in applying academic support for students.
• Cultural competency skills - knowledge and experience working and interacting effectively with broad groups of staff, faculty, and student populations from different backgrounds and experiences.
• Skills in judgment, decision‑making and problem solving skills.
• Ability to review, understand and effectively apply policies and regulations to insure a smooth‑running tutorial operation skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Conflict resolution skills.
• Ability to present information in small and large group settings.
• Knowledge of current and theoretical models that influence the application and delivery of academic services (e.g., discipline specific; student‑population specific).
• Knowledge of strategies in critical thinking, reading, writing, note taking, test taking, time management, and goal setting.
• Ability to gather and analyze large amounts of qualitative and quantitative detailed information and synthesize it for effective communication with others and make recommendations based on the analysis.
• Proficient computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication and web based systems.
• Ability to encourage others toward common and individual goals and to motivate others to follow.

Preferred Qualifications

• Knowledge of learning theories and training models.
• Knowledge of how learning skills issues apply to a research institution.

Special Conditions of Employment

• Selected candidate will be required to pass a pre‑employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Campus Safety Act, the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.