Office Coordinator, Hotel Housekeeping

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel is seeking an Office Coordinator—Housekeeping under the Assistant Manager Hotel. The role serves as a liaison between Housekeeping and Front Desk, Facilities, and Security, delivering administrative support and ensuring operations align with Forbes standards and enterprise policies.

Responsibilities include creating daily assignment sheets, filing reports, handling calls, coordinating interdepartmental meetings, and assisting with data entry.

Qualifications

• High School Diploma or equivalent required.
• Minimum two (2) years’ customer service experience required.
• Minimum one (1) year general administrative experience required.
• Experience in upscale hotel preferred.
• Proficient in Microsoft Outlook, Word and Excel.
• Ability to learn and work with the Property Management System.
• Ability to motivate and lead people at all levels.

Responsibilities

• Create and direct daily assignment sheets and department reports.
• Answer and direct internal and external calls courteously.
• Coordinate meetings with staff of other departments and liaise with vendors.
• Monitor guest room maintenance requests and ensure timely completion.
• Support daily departmental operations and communications with Front Desk, Facilities, Security.
• Maintain Forbes Travel Guide standards and safety policies.
• Provide administrative coverage and data entry as needed.

Skills

Customer service

Administrative support

Communication skills

Multitasking

Team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Property Management System

Job description

Under the direction of the Assistant Manager Hotel’s Housekeeping, the Office Coordinator Housekeeping acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. Responsible for providing administrative office support and clerical coverage to ensure housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures.

Essential Duties And Responsibilities

• Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments. Acts as contact/liaison between Department, vendors, and suppliers. Assists with data entry for the department, as needed. Coordinates meetings with staff of other departments. Frequently utilizes radio to communicate with team members.
• Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Assists with monitoring quality and performance of associates. Ensures all requests are completed in a timely manner and in accordance with Forbes standards. Communicates constantly with Room Attendants to ensure their access to assigned rooms.
• Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills. Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle.
• Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout the Department, including ensuring all required certifications remain current.
• Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations. Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance.
• Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards.
• Performs other duties as assigned to support the efficient operation of the department.

Education, Experience And Qualifications

• High School Diploma or equivalent required.
• Minimum two (2) years’ customer service experience required.
• Minimum one (1) year general administrative experience required.

Knowledge, Skills And Abilities (ksa)

• Minimum One (1) year experience in upscale hotel preferred..
• Able to work in a fast paced, high demand environment required.
• Schedule flexibility including evenings, weekend and holiday shifts required.
• Good verbal and written communication skills required.
• Basic proficiency in Microsoft Outlook, Word and Excel.
• Ability to learn and work with the Property Management System.
• Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results.
• Must demonstrate the ability to follow, direct and motivate people at all levels

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.