House Person, Hotel Housekeeping

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a dedicated House Person to maintain public areas and support core housekeeping spaces to ensure a 5-Star Forbes-standard guest experience. You will assist with cleaning, restocking, and guest services on guest floors and in back-of-house areas.

Under the direction of the Supervisor Housekeeping, you will deliver guest requests within ten minutes, follow OSHA chemical safety rules, and help motivate a diverse team while reporting maintenance issues

Qualifications

• Good verbal and written communication skills.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Ability to assist guests with requests and communicate with office coordinator or supervisor.
• Personable and professional with discretion in communication.

Responsibilities

• Cleans and maintains all public areas in guest view and heart of house areas; restocks carts and conducts deep cleaning as directed.
• Delivers guest requests within ten minutes in a courteous and professional manner.
• Follows OSHA chemical handling and labeling rules; ensures safe use of equipment.
• Motivates team members; leads by example and coaches throughout employment lifecycle.
• Reports maintenance issues to the Office Coordinator or Supervisor as needed.
• Performs other duties to support department efficiency.

Skills

Verbal communication

Written communication

Housekeeping knowledge

Guest service

Professionalism

Education

High school diploma or GED

2+ years upscale hotel housekeeping

Job description

Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star,
5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Cleans and maintains all public areas in guest view including corridors, elevators landings, elevators, stairwells, including areas in heart of house such as service elevators, linen closets and storage rooms. Restocks the housekeeping carts with linen, supplies and amenities, in addition to deep cleaning of guestrooms, carpet shampoo, water extraction and high dusting as assigned by the supervisor.
• 2. Delivers guest request items within ten minutes in a courteous and professional manner, in accordance to our Forbes standards. Possesses the ability to carry an assigned radio and wear an earpiece discretely to communicate with team members.
• 3. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
• 4. Motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• 5. Reports all maintenance issues pertaining to guest floors to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed.
• 6. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is preferred.

• Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Good verbal and written communication skills required.

• Knowledge of housekeeping service techniques and productivity expectations.

• Ability to identify and prioritize issues.

• Ability to assist the guests with any request and communicate any issues with the office coordinator or supervisor.

• Must be personable and professional, capable of using caution and discretion in communication.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and otheroffice productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!