Turndown Attendant

Fairmont; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans is seeking attentive housekeeping professionals to maintain luxury rooms, suites, and public areas. You will service beds, linens, towels, and amenities while upholding brand cleanliness and safety standards.

Collaboration with Engineering, Front Office, and Housekeeping leadership will ensure seamless guest experiences. A strong eye for detail and flexible scheduling are valued in this dynamic luxury environment.

Qualifications

• Previous housekeeping or guest room experience preferred.
• Luxury hotel experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards.
• Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures.
• Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces.
• Carry out evening turndown service.
• Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests.
• Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership.
• Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas.
• Respond promptly and professionally to guest requests and housekeeping service needs.
• Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures.
• Ensure proper handling and security of guest belongings and hotel property at all times.
• Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned.
• Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences.
• Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations.
• Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence.
• Perform additional duties as assigned to support hotel operations.

Skills

Attention to detail

Organizational skills

Guest service skills

Professional appearance

Strong communication

Education

High school diploma or equivalent

Job description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards
• Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures
• Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces
• Carry out evening turndown service.
• Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests
• Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership
• Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas
• Respond promptly and professionally to guest requests and housekeeping service needs
• Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures
• Ensure proper handling and security of guest belongings and hotel property at all times
• Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned
• Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences
• Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations
• Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence
• Perform additional duties as assigned to support hotel operations

Qualifications

• Previoushousekeeping, hotel, cleaning, hospitality, or guest room attendant experience preferred
• Luxury hotel or upscale hospitality experience preferred
• Strong attention to detail and organizational abilities
• Ability to work efficiently in a fast-paced environment whilemaintainingquality standards
• Ability to work independently and collaboratively within a team-oriented environment
• Strong communicationand guest service skills
• Ability to follow instructions, operational procedures, and cleaning standards consistently
• Professional appearance and positive attituderequired
• Ability tomaintainconfidentiality and professionalismregardingguest information and belongings
• High school diploma or equivalent preferred
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationallyrequired
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.