Turndown Attendant

RAFFLES; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discounted hotel rates

Medical insurance

Career development opportunities

CSR initiatives

Job summary

RAFFLES Boston is seeking a Housekeeping Turndown Attendant to perform nightly turndown services and guest room care. You will be attentive, friendly, efficient, and courteous, ensuring a clean and safe environment for guests during their stay.

Key responsibilities include stocking supplies, communicating with staff, and maintaining privacy and hotel standards. Prior experience as a housekeeping attendant is preferred, with a strong emphasis on guest satisfaction and teamwork.

Qualifications

• Previous housekeeping room attendant experience is preferred.

Responsibilities

• Attend turndown duties for assigned rooms as per management list.
• Keep guest rooms, corridors, and public areas clean to hotel standards.
• Notify management of guest issues for quick resolution.
• Stock the turndown caddie with linens, supplies and amenities.
• Maintain guest privacy and security per hotel procedures.
• Operate radios and phones professionally to communicate with hotel staff.
• Review daily information sheets and prepare housekeeping carts for next day.
• Ensure overall guest satisfaction and assist other departments as needed.

Job description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inform management of any guest issues as they arise to ensure a quick recovery.
• Complete daily checklists.
• Report to management any issues with rooms.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for Turndown attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
• Turndown each assigned room per management list.
• Handle items for "Lost and Found" according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next day's use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Qualifications

Education & Experience:

• Previous Housekeeping room attendant experience is an asset.

Physical Requirements:

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.

General Requirements:

• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Must be able to maintain confidentiality of information.
• Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
• Must have an eye for details to ensure perfectly cleaned rooms.
• Perform other duties as requested by management.

Additional Information

• Hourly Wage:Intro rate at $23.07wage after 6 monthsperiod at $24.71and after 12 months period $32.95
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities